Customer Success Executive - Nordics

BizAway S.r.l. (ES); Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading B2B scale-up, BizAway, is seeking a Customer Success Executive focused on the Nordics. This role entails managing client portfolios, onboarding new corporate clients, and striving for upselling targets. Join an international team and enjoy a collaborative workspace with modern amenities.

Servicios

Attractive compensation including equity

Remote work two days per week

Collaborative workspace with free coffee and beers

Formación

• Native-level proficiency in Swedish, Norwegian, or Danish.
• Fluent in English.
• At least 1 year in B2B account management or customer success.

Responsabilidades

• Manage and grow client portfolio.
• Onboard new clients and ensure full operation.
• Identify upselling opportunities to achieve targets.

Conocimientos

Proactivity

Flexibility

Communication

Descripción del empleo

About BizAway

Here at BizAway, we deliver the future of travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability, we support companies daily to improve their travel management through our evolving services and solutions, characterized by our tech attitude and innovative processes.

We believe success comes from people and deserves recognition. Proactivity, reliability, kindful collaboration, and communication are core values of our solution culture.

If you enjoy challenges and want to be part of one of the fastest-growing B2B scale-ups, BizAway is the company for you.

We are looking for

A driven and enthusiastic Customer Success Executive - Nordics (m/w/d), eager to contribute to the growth and success of our expanding client base in the Nordics.

Your role in BizAway

1. Manage and grow a portfolio of existing clients to maximize their use of the BizAway platform.
2. Onboard new corporate clients, ensuring they are fully operational.
3. Customize onboarding materials such as user guides, videos, and training resources to meet client needs.
4. Build strong relationships with stakeholders, monitor feedback, and turn skeptics into ambassadors.
5. Identify growth opportunities and achieve upselling targets.
6. Set quarterly targets with the Customer Success Team Lead.
7. Collaborate with the CS and Sales Teams to share best practices and foster growth.
8. Propose actions, strategies, and campaigns to improve processes and growth.

Your basic qualifications

• Native-level proficiency in Swedish, Norwegian, or Danish, along with fluent English.
• At least 1 year of experience in B2B account management or customer success roles.
• Hunger: eager to learn and embrace challenges.
• Proactivity: proactively propose solutions and learn from mistakes.
• Flexibility: comfortable in a fast-changing environment.

Additional interests

• Additional language skills or experience with Middle Eastern markets.
• Experience in fast-growing startups.

Our offer

• Be part of a rapidly growing scale-up.
• Attractive compensation, including equity.
• Opportunity to develop entrepreneurial skills and influence business decisions.
• Multicultural, international team environment.
• Collaborative workspace with free coffee and beers.
• Remote work two days per week and modern offices in Europe.

BizAway values diversity and does not discriminate based on age, gender, sexual orientation, health status, nationality, political opinions, or religious beliefs.