Customer Service Specialist

Pentasia; Córdoba; A distancia; EUR 22.000 - 28.000; Jornada completa

Descripción de la vacante

An online gaming company is seeking enthusiastic Chat Hosts to engage with players and ensure a fun and safe online gambling environment. Candidates should be based in Ceuta, Spain, and possess excellent communication skills in Spanish, with English being a strong plus. Responsibilities include engaging with players via live chat, providing customer support, and moderating chat rooms. Flexibility for rotative shifts is required.

Formación

• Previous experience in customer service, community management, or hospitality is an advantage.
• Fluency in Spanish; English is a strong plus.
• Comfortable working in a regulated online gambling environment.

Responsabilidades

• Engage with players in real-time via live chat.
• Moderate chat rooms to ensure compliance with guidelines.
• Provide excellent customer support and answer queries.
• Encourage participation in games and events.
• Report feedback, technical issues, or unusual activity.
• Adapt to rotative shifts, including evenings and weekends.

Conocimientos

Excellent communication skills

Customer support experience

Community management

Fluency in Spanish

Engaging personality

Descripción del empleo

Overview

Chat Host (Remote – Rotative Shifts)

Location: Remote (based in Ceuta, Spain)

Industry: Online Gambling / iGaming

Languages: Spanish and English (MUST)

We’re looking for enthusiastic and reliable Chat Hosts to join our team and engage with players, ensuring they enjoy a safe, fun, and interactive iGaming environment.

Key Responsibilities

• Engage with players in real-time via live chat to create a friendly, welcoming, and enjoyable community atmosphere.
• Moderate chat rooms to ensure compliance with community guidelines and responsible gaming policies.
• Provide excellent customer support, answering player queries and escalating issues when necessary.
• Encourage participation in games, promotions, and events through positive interaction and engagement.
• Report player feedback, technical issues, or unusual activity to relevant teams.
• Adapt to rotative shifts, including evenings, weekends, and holidays.

Requirements

• Based in Ceuta, Spain (remote working set-up required).
• Previous experience in customer service, community management, or hospitality is an advantage.
• Excellent communication skills, both written and spoken.
• Fluency in Spanish (English is a strong plus; other languages are an asset).
• Confident, engaging personality with the ability to build rapport quickly.
• Comfortable working in a regulated online gambling environment.
• Flexible to work on a rotating shift schedule.