Customer Service Specialist

Pentasia; Ceuta; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading online gambling company is seeking a Chat Host based in Ceuta, Spain. This remote position involves engaging with players through live chat, ensuring a welcoming atmosphere and providing customer support. The ideal candidate should be fluent in Spanish and possess excellent communication skills. Flexibility for rotating shifts is required.

Formación

• Previous experience in customer service, community management or hospitality is an advantage.
• Excellent communication skills, both written and spoken.
• Fluency in Spanish (English is a strong plus).

Responsabilidades

• Engage with players in real-time via live chat.
• Moderate chat rooms to ensure compliance with guidelines.
• Provide excellent customer support to players.

Conocimientos

Customer service experience

Community management

Excellent communication skills

Fluency in Spanish

Engaging personality

Descripción del empleo

Chat Host (Remote – Rotative Shifts)

Location: Remote (based in Ceuta, Spain)

Industry: Online Gambling / iGaming

Languages: Spanish and English (MUST)

We’re looking for enthusiastic and reliable Chat Hosts to join our team and engage with players, ensuring they enjoy a safe, fun, and interactive iGaming environment.

Key Responsibilities

• Engage with players in real-time via live chat to create a friendly, welcoming, and enjoyable community atmosphere.
• Moderate chat rooms to ensure compliance with community guidelines and responsible gaming policies.
• Provide excellent customer support, answering player queries and escalating issues when necessary.
• Encourage participation in games, promotions, and events through positive interaction and engagement.
• Report player feedback, technical issues, or unusual activity to relevant teams.
• Adapt to rotative shifts, including evenings, weekends, and holidays.

Requirements:

• Based in Ceuta, Spain (remote working set-up required).
• Previous experience in customer service, community management, or hospitality is an advantage.
• Excellent communication skills, both written and spoken.
• Fluency in Spanish (English is a strong plus; other languages are an asset).
• Confident, engaging personality with the ability to build rapport quickly.
• Comfortable working in a regulated online gambling environment.
• Flexible to work on a rotating shift schedule.