Customer Service Sales Representative (German-speaking) – Remote - Fashion Industry GS02

IT-Systemhaus der Bundesagentur für Arbeit; Barcelona; Híbrido; EUR 19.000; Jornada completa

Descripción de la vacante

A global technology and services leader is seeking a Customer Service Sales Representative to join their team in Barcelona. This hybrid role involves taking calls from customers and boutiques, handling inquiries, and maintaining service knowledge. Candidates should have proficiency in German and English, along with a year of retail experience. The position offers a gross salary of 18,978 euros per year plus a bonus and full paid training, making it an exciting opportunity in the fashion industry.

Servicios

Salary 18.978 euros gross/year + up to 1.200 euros gross/year in bonus

Central location in Barcelona

Bring-a-friend (referral) bonus opportunities

Full paid training

Formación

• Proficient or bilingual level of German, and advanced level of English.
• Minimum of 1-year relevant experience in fashion retail or retail.
• Knowledge of sales techniques (up-/cross-selling, objection handling).
• Exceptional customer-facing and customer-care skills.

Responsabilidades

• Take calls from customers and boutiques, solve their demands.
• Log call details onto management systems, respond within SLA.
• Maintain product knowledge specific to individual customers.
• Ensure contractual SLA is maintained.

Conocimientos

German proficiency

English proficiency

Customer service skills

Sales techniques knowledge

Customer-driven attitude

Herramientas

Windows/MS Office

Descripción del empleo

Overview

Customer Service Sales Representative (German-speaking) – Remote - Fashion Industry GS02

Arbeitsort

Barcelona

Beginn

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Sales Representative in Barcelona (Hybrid), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Customer Service Sales Representative on our team, you will:

• Take incoming customer and from boutiques and shops calls and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Ensure contractual SLA is maintained

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Qualifications

• Have a proficient or bilingual level of German, and advanced level of English
• Have minimum of 1-year relevant experience in fashion retail or retail
• Have knowledge of sales techniques (up-/cross-selling, objection handling, etc)
• Are Customer Driven, motivated to work in sales, opportunistic in creating sales leads
• Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
• Have exceptional customer-facing and customer-care skills
• Have working knowledge of IT platforms, equipment, and applications: Windows/MS Office

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39 hours/week temporary contract: Rotative Monday to Saturday from 8 AM to 7 PM (With one hour lunch). Working maximum 2 Saturdays per month (having another day off during the week). One week from 8 am to 5 pm, and another from 10 am to 7 pm.
• Salary 18.978 euros gross/year + up to 1.200 euros gross/year in bonus
• Central location in Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.