Customer Service Representative with German

Wibit Consulting & Services (WibitCS); Oporto; Presencial; EUR 10.000 - 30.000; A tiempo parcial

Descripción de la vacante

A leading outsourcing consultancy is seeking a German-speaking Customer Representative to join their team in Porto. This on-site role involves handling customer inquiries and providing excellent service. The ideal candidate is fluent in German and English, possesses strong communication skills, and can manage stressful situations effectively. The position offers relocation support and a supportive team environment.

Servicios

Relocation support

Food vouchers

Dynamic team environment

Formación

• Fluency in German (C2 level) and English (minimum B2 level) required.
• Strong communication skills needed to explain products clearly.
• Ability to maintain composure in stressful situations.

Responsabilidades

• Handle incoming contacts from bank clients via phone, chat, and email.
• Provide excellent customer service and enhance overall experience.
• Use tools and processes to ensure accurate information provision.
• Present product range in a sales-oriented way.

Conocimientos

Fluent in German

Fluent in English

Active listening

Ability to handle stressful situations

Descripción del empleo

Overview

In collaboration we areworking with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Representative to join their teams in Porto.

Location: Porto, Portugal

Work model: On-site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary + bonuses

Responsibilities

• Handle all incoming contacts from bank clients via phone, chat and email (appointments, income statements, PIN/TAN orders for online banking, implementation of card blocking, mediation between the customer and other bank branches, feedback)
• Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
• Present the product range in a sales-oriented way, support of central marketing campaigns

Qualifications

• Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
• Ability to take stressful situations well

Offer

• A relocation support
• Working hours Monday - Friday 8 AM - 5 PM with a possibility of change to 8:00 am – 8:00 pm in the future
• 2 weeks of training + 1 week of nesting (100% on site)
• A dynamic and creative team with positive and friendly atmosphere
• Food vouchers
• Guidance and tools to reach your full potential

Departamento: Information & Technology