Customer Service Representative (Spanish-speaking) - On-site FA02

Concentrix; Barcelona; Presencial; EUR 18.000 - 23.000; Jornada completa

Descripción de la vacante

A global technology and services leader in Spain is seeking a Customer Service Representative to join their team in Barcelona. This role involves handling customer interactions through a CRM system and providing technical support. Candidates should possess a proficient level of Spanish, advanced English, and have a high school diploma. The position offers a permanent contract with a salary of €18,900 plus bonuses, comprehensive training, and career development opportunities.

Servicios

Full paid training

Career development program

Specialized courses

Great office location in Barcelona

Formación

• Willingness to stay in the project for at least 2 years.
• Natural talent to help others and exceed customer expectations.
• Interest in the technical field.

Responsabilidades

• Handle calls through CRM agent portal.
• Create quotations and orders via SAP system.
• Expedite and communicate expected delivery times to customers.
• Offer basic product advice based on catalogue knowledge.
• Provide first-level technical assistance to identify customer needs.

Conocimientos

Proficient or bilingual Spanish

Advanced English

Excellent communication skills

Customer-oriented

Commercial attitude

Educación

High school graduate

Herramientas

SAP system

CRM agent portal

Descripción del empleo

Job Title

Customer Service Representative (Spanish-speaking) - On-site FA02

Job Description

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well‑known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in more than 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (on‑site), you will be part of our team of game‑changers who are powering the brands of the future in tech.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

• Handle calls through CRM agent portal
• Create quotations and orders via SAP system
• Expedite and communicate expected delivery times to customers
• Offer basic product advice to individual customer needs (at least catalogue knowledge)
• Provide first‑level technical assistance to help customers identify their requirements for products and services

Your qualifications

We embrace our game‑changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Have a proficient or bilingual level of Spanish and advanced English
• Are at least a high school graduate
• Have an interest in the technical field and a willingness to stay in the project for at least 2 years is of great importance
• Are customer‑oriented, have excellent communication skills and have a commercial attitude and awareness
• Have a business mindset that will help you engage better with your contacts

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long‑term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full time 39 hours/week permanent contract: Monday to Friday from 07:00 to 15:00
• Salary: 18,900 euros gross/year + 4,000 euros gross/year
• Great office location in Barcelona
• Full paid training about the company and the project you will be working on
• Career development program and specialised courses

Experience the best version of you!

At Concentrix, we invest in our game‑changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game‑changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: English (Required), Spanish

Time Type: Full time

2026-01-22

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