Customer Experience Specialist (French/English)

Helloprint; Comunidad Valenciana; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An ambitious e-commerce company in Valencia is seeking a Customer Experience representative fluent in English and an advanced level in French, German, or Dutch. The role involves guiding customers through their experience and collaborating with various teams. Ideal candidates are passionate about customer service and thrive in a dynamic environment. Join us for an exciting adventure in sunny Valencia, offering numerous perks and opportunities for growth.

Servicios

Free breakfast, lunch, and healthy snacks

Weekly Spanish classes

Support with Spanish relocation

A dynamic international environment

Attractive discounts on sports activities

Friday drinks and seasonal events

Formación

• Fluent in English, advanced level in French, German or Dutch.
• Experience in a customer-facing role is a big plus.
• Great problem-solving and communication skills.

Responsabilidades

• First point of contact for customers via phone, email, and chat.
• Guide customers to the right product or service.
• Collaborate with design, production, and logistics teams.

Conocimientos

Fluent English speaker

Advanced French, German or Dutch

Experience in Customer Service

Problem-solving

Communication

Team player

Descripción del empleo

Your Adventure Starts Here

Ready for a once-in-a-lifetime opportunity in vibrant Valencia? Do you want to work in the sun, grow in a high-performance team, and become part of one of Europe’s most ambitious scale-ups? Then HelloPrint is your place to be.

From our office in Valencia, we make sure our customers love us—by delivering a 9+ WOW experience. As we continue to grow, we’re looking for a new French-speaking superstar to join our team. Someone who’s passionate about people, excited about delivering amazing service, and eager to learn in a fast-paced, international environment.

Meet the Team

You’ll join our diverse and driven Customer Experience team—full of international colleagues who are all working toward one goal: happy customers. We support each other, challenge each other, and have fun along the way.

What You’ll Do

• Be the first point of contact for our customers via phone, email, and chat.
• Guide customers to the right product or service by proactively offering advice and solutions.
• Deliver service with a smile and live our core value: Think Like a Customer.
• Collaborate with design, production, and logistics teams to ensure a flawless customer experience.

Do you think you are the missing piece of the puzzle? Keep reading!

What We’re Looking For

• Fluent English speaker (native or near-native)
• An advanced level in any of the following languages: French, German or Dutch.
• Experience in Customer Service or a people-facing role is a big plus.
• Passionate about problem-solving, communication, and customer happiness.
• You enjoy structure but thrive in a dynamic, ever-changing environment.
• A great team player who’s always ready to support others.
• Already in Valencia or willing to relocate soon.

Start your new career abroad today! Read more about Customer Experience at Helloprint in sunny Valencia.

Perks & Benefits

• Work on-site in sunny Valencia ☀️
• Join 100+ international colleagues from 30+ nationalities 🌍
• Free breakfast, lunch, and healthy snacks — all on us! 🥗
• Weekly Spanish classes to help you settle in 📘
• A free bi-weekly Bueno Bootcamp 🏋🏽
• Attractive discounts on Urban Sports Club for a wide range of sports 🏃🏽♀️
• Support with Spanish relocation & administration
• A dynamic, entrepreneurial, and international environment
• A community of like-minded young professionals in Valencia
• Opportunities to Design Yourself and grow fast in your role
• Friday drinks, seasonal events & the best HelloPrint parties 🎉
• A unique company culture — HelloPrint is Great Place To Work-Certified™
• Real challenges in a fast-growing e-commerce company 🚀

Start Your HelloPrint Adventure

Take the leap and start your international career in Valencia. Grow your skills, meet incredible people, and make a real impact. Sound like you? We’d love to meet you.

Apply now and let’s make WOW happen.