Customer Care Specialist (Dutch market)

TheFork, a Tripadvisor company; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading restaurant booking service in Barcelona is looking for a customer support representative fluent in Dutch and English. The role involves answering customer inquiries through various channels, assisting with the electronic reservation system, and offering tailored solutions. The company provides a permanent contract, flexible working options, competitive salary with bonuses, daily lunch vouchers, and a supportive work environment. This position is ideal for someone passionate about customer experience and eager to contribute to an international team.

Servicios

Flexible working environment

Daily lunch vouchers

Health insurance fully covered

Access to the Calm app for mental health

Lifestyle benefits for physical and leisure activities

Continuous learning and development

Dedicated parental and caregiver leave

Formación

• Experience in a customer support environment.
• Passionate about customer experience and attentive to needs.
• Open-minded approach to communication.

Responsabilidades

• Answer incoming requests via phone, email, and chat.
• Assist customers with questions about the electronic reservation book, website or app.
• Provide suitable solutions that meet each customer's needs.

Conocimientos

Native Dutch speaker

Fluent in English

Knowledge of CRM tools

Excellent communication skills

Customer experience orientation

Descripción del empleo

Overview

Join our Movement and Champion Restaurant Culture! At TheFork we connect diners and restaurants worldwide. We are the leaders in restaurant booking in Europe, operating in 11 countries and offering innovative tools such as TheFork App, Manager, PAY and Gift Card.

What you will do

• Answer incoming requests via phone, e‑mail and chat.
• Assist customers with questions about the electronic reservation book, website or app.
• Provide suitable solutions that meet each customer’s needs.

Who you are

• Based in Barcelona.
• Native Dutch speaker and fluent in English; additional languages welcome.
• Excellent communication skills and an open‑mind approach.
• Passionate about customer experience and attentive to needs.
• Knowledge of CRM tools.
• Experience in a customer support environment.

What we offer

• 🏠 Permanent contract.
• ⚖️ Flexible working environment (2 days home office per week, up to 4 weeks additional flexibility during summer and December).
• 💸 Competitive fixed salary plus bonus.
• 🍕 Daily lunch vouchers.
• 🌎 International teams across 10 European offices.
• 🤝 Inclusive environment.
• 🤸♀️ Lifestyle benefits covering physical and leisure activities, family support, travel, etc.
• 🎓 Continuous learning and development.
• 😌 Access to the Calm app for mental health.
• 🐣 Dedicated parental and caregiver leave (12 weeks fully paid).
• ⏳ Work/life balance program.
• 🏥 Health insurance fully covered.
• 👩🦽 Life & Disability Insurance at no cost.
• 🍴 Amazing offices with dining, coffee point on each floor, and leisure area.

Equal Opportunity Statement TheFork is an equal opportunity employer. We welcome applicants of all backgrounds and ensure a fair recruitment process. Applicants requiring reasonable support during the application or interview process may contact [e-mail].