Customer Care Agent with European Languages (Remote in Spain)

Barkibu • Pet Health Insurance; España; A distancia; EUR 28.000 - 38.000; Jornada completa

Descripción de la vacante

A veterinary insurance company is seeking a Customer Care Agent to provide empathetic support and resolve user inquiries. The ideal candidate will have at least 2 years of experience in customer service and be fluent in Spanish and English. This role offers a competitive salary, a permanent contract, and the flexibility of remote work from anywhere in Spain, along with various benefits including private health insurance and gym aid.

Servicios

Competitive salary

Permanent contract

Remote work

23 days of annual leave

Private health insurance

Monthly gym financial aid

Free language classes

Pet insurance

Formación

• At least 2 years of previous experience in customer service or similar roles.
• Strong analytical mindset to review conversations and metrics.
• Excellent written and verbal communication skills.

Responsabilidades

• Provide support and resolve user inquiries with empathy and efficiency.
• Analyze customer questions and data to identify trends and needs.
• Collaborate to validate hypotheses or uncover new customer needs.

Conocimientos

Customer service experience

Excellent Spanish

Good English

Analytical mindset

Communication skills

Descripción del empleo

Customer Care Agent with European Languages (Remote in Spain)

Barkibu is a veterinary insurance designed to ensure dogs and cats receive the medical care they need without the worry of high expenses. At Barkibu, we dream of a world where every pet can access top-tier healthcare without financial barriers standing in the way. We're committed to providing pets and their pet parents with the support necessary for a joyful and thriving life together.

We’re a team of pet lovers from Spain, Germany, France, Belgium, Croatia, Russia, Morocco, Argentina, Brazil, Romania, Italy and Portugal and now we’re looking for a Customer Care Agent with a heart for animals and analytical skills. Join us in turning our dream into reality across Spain, Germany, France, Italy, and Portugal. Be part of our exciting journey!

• Provide support and resolve user inquiries with empathy, efficiency, and high quality.
• Analyze, understand and categorize customer questions and data to identify trends, needs, and improvement opportunities.
• Work with different teams to find solutions to problems you detected while helping customers. Propose continuous improvement actions based on learnings.
• Participate in cross-functional projects with other teams.
• Collaborate to validate hypotheses or uncover new customer needs.
• Document learnings and improvement opportunities to ensure company-wide sharing and scaling.

What we’re looking for

• You are passionate about pets ️.
• At least 2 years of previous experience in customer service or similar user-facing roles.
• Excellent level of Spanish and good level of English are required. Other European languages would be a plus.
• You are a proactive, curious and happy professional who wants to learn and share with the team. You are a team player, humble and with high ethical standards.
• Excellent written and verbal communication skills.
• Strong analytical mindset to review conversations and metrics and turn them into actionable insights.
• Experience (or strong interest) in user research and operations analysis.
• Comfortable communicating with colleagues at all levels, able to defend ideas with clear reasoning and open to feedback.
• Well-organized and efficiency-oriented.

What are we offering?

• Competitive salary based on your skills and experience
• Permanent contract (40h/week)
• Remote work from anywhere in Spain
• Great work-life balance ️
• We’ve got your back when it comes to leveling up your skills, with time and money to help you do it
• Take time off when you need it, with 23 days of annual leave
• Free online English, French, Italian, Portuguese or German classes to brush up on your skills ️
• We\'ve got your health covered with private health insurance
• Monthly financial aid for gym, physiotherapy and therapy
• Tax-free benefits: restaurant, kindergarten and transportation credit card
• Your pet (dogs and cats) will be covered with Barkibu pet insurance
• Start date: as soon as possible

*We commit to diversity, equity and inclusion.

To Apply, please submit your cv and also fill in this short survey:

https://barkibu1.typeform.com/to/geDxYEgG

Nivel de antigüedad

• Intermedio