Croatian Customer Service Specialist

Velenosi&Meredith; Madrid; Presencial; EUR 1.000 - 19.000; Jornada completa

Descripción de la vacante

A leading travel company is seeking Customer Service Representatives fluent in Croatian and English to provide top-tier support for customers. You will be responsible for assisting customers with inquiries and booking issues, ensuring high-quality service. The role offers relocation support and a dynamic work environment in beautiful Athens, Greece. Competitive salary and health benefits included.

Servicios

Relocation support

Private health and life insurance

Meal vouchers

Annual leave

Formación

• Native/fluent in Croatian.
• English C1 and above.
• EU citizenship or a Residence Card with Full Market Access.

Responsabilidades

• Provide customer support through phone, email, and chat.
• Assist customers with bookings, account issues, and general inquiries.
• Deliver service with empathy, accuracy, and professionalism.

Conocimientos

Strong communication

Problem-solving

Multitasking skills

Basic computer literacy

Descripción del empleo

Combine your dream Mediterranean lifestyle with an exciting role in the travel industry!

We are looking for Customer Service Representatives who speak Croatian and English to join our team supporting Booking.com. You will be the voice of a trusted global travel company, assisting customers with high-quality guidance and support.

Start date: 2 January 2026
Location: Athens, Greece (on site)
Salary: 1200 eur gross x 14
Contract: Permanent and Temporary
Shift:

• 40h/week (8h/day, 5 days/week)
• Rotational Monday-Sunday | 08:00-19:00

Responsibilities

• Provide customer support through phone, email, and chat
• Assist customers with bookings, account issues, and general inquiries
• Follow internal processes and elevate cases when needed
• Deliver service with empathy, accuracy, and professionalism
• Represent the Booking.com brand and ensure top customer satisfaction

Your Profile

• Native/fluent in Croatian
• English C1 and above
• Strong communication, problem‑solving, and multitasking skills
• Basic computer literacy
• EU citizenship or a Residence Card with Full Market Access

What We Offer

• Relocation support (up to 300 eur financial support and 3 weeks hotel accommodation near the office)
• Private health and life insurance
• 50 eur monthly meal vouchers
• 25 days of annual leave

Why Join Us?

Be part of a diverse, supportive, and international team while growing your career in one of the worlds most recognized travel platforms while enjoying life in sunny Athens!

If you're interested, apply or send your CV to [e-mail].