Crm support

amaris; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A global consulting firm in Madrid is seeking a CRM Support Manager to lead CRM support operations. The ideal candidate will have over 5 years of experience in CRM management and strong proficiency in platforms like Salesforce and Veeva CRM. Responsibilities include incident management and collaboration with cross-functional teams. Offers growth opportunities, remote work options, and a supportive work environment.

Servicios

Personalised career paths

Training budget

Flexible policies

Private health insurance

Formación

• 5+ years of experience as a CRM Support Manager.
• Strong proficiency with CRM platforms, especially Salesforce and Veeva CRM.
• Experience managing support queues, incident categorization, SLA monitoring.

Responsabilidades

• Manage the CRM support inbox, ensuring timely response and resolution of tickets.
• Collaborate with cross-functional teams to resolve CRM-related issues.
• Contribute to ongoing documentation, process improvements, and industry-aligned practices.

Conocimientos

CRM platforms proficiency

Managing support queues

Problem-solving skills

Team collaboration

Educación

5+ years experience as a CRM Support Manager

Advanced proficiency in Spanish

Knowledge of pharmaceutical standards

Herramientas

Salesforce

Veeva CRM

Descripción del empleo

Overview

CRM SUPPORT MANAGER – Madrid, Madrid, Amaris Consulting. Take your career to the next level in an international team within a global group with an €800M turnover and over 1,000 clients worldwide. Spanish fluency is required.

Responsibilities

• Manage the CRM support inbox, ensuring timely response and resolution of tickets.
• Categorize incidents, monitor SLAs, and escalate issues appropriately.
• Maintain and update CRM support documentation and procedures.
• Collaborate with technical and functional teams to resolve CRM-related issues.
• Participate in continuous improvement of CRM support processes and implement best practices for workflows.
• Stay current with the latest industry trends and emerging technologies in CRM support.

Qualifications

• 5+ years of experience as a CRM Support Manager.
• Strong proficiency with CRM platforms, especially Salesforce and Veeva CRM.
• Experience managing support queues, incident categorization, SLA monitoring, and issue escalation.
• Solid knowledge of CRM support processes and documentation best practices.
• Familiarity with pharmaceutical industry standards and requirements; proven experience leading CRM support activities in the pharma sector.
• Advanced proficiency in Spanish (written and spoken).
• Strong problem-solving skills and ability to work both independently and as part of a team.

What Will You Be Doing?

• Lead CRM support operations to ensure effective incident management and high-quality service delivery.
• Collaborate with cross-functional teams to resolve CRM-related issues.
• Contribute to ongoing documentation, process improvements, and industry-aligned practices.

Why Amaris

• Growth opportunities through personalised career paths and salary assessment (70% of our senior leaders started in entry-level positions).
• Access to Technology Academy, Udemy, language classes, webinars, and workshops.
• Personal annual training budget and company-paid certifications.
• Flexible policies, remote work options, and benefits such as transport and restaurant tickets, childcare support, and private health insurance.
• WeCare programme to support employees in critical situations.

Amaris Consulting is an equal opportunity employer, committed to diversity and an inclusive work environment. Applications from all qualified candidates are welcome regardless of gender, sexual orientation, race, ethnicity, creed, age, marital status, disability or other characteristics.