Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Velenosi&Meredith; Barcelona; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

An international digital services company is seeking a Content Moderator / Customer Service Agent fluent in Italian to join their team in sunny Portugal. You will be responsible for moderating content and providing user support. The role offers full-time hours, rotational shifts, and relocation assistance. Ideal candidates will have empathy and strong communication skills in both Italian and English.

Servicios

Relocation assistance (travel + accommodation support)

Full onboarding and paid training

Multicultural team environment

Clear path for career growth

Formación

• Fluent in Italian (C2/native) and English (B2+).
• Ability to handle user inquiries professionally.
• Experience in content moderation is a plus.

Responsabilidades

• Review and moderate user-generated content.
• Handle user inquiries via chat, email, or internal tools.
• Protect online communities by enforcing guidelines.

Conocimientos

Fluent Italian

Strong English skills

Empathy

Descripción del empleo

We're Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto), where you'll ensure a secure and respectful user experience while delivering top-tier customer support.

Location: Lisbon or Porto, Portugal (On-site)
EU Passport required
️ Languages: Italian (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Rotational shifts across weekdays and weekends
️ Relocation support provided if you're moving from abroad

What Youll Be Doing:

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions

What We Offer:

• Relocation assistance (travel + accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear path for career growth in digital services and operations

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!

Contacts: [e-mail]