Community Lead Activation & Retention (Remote)

Clearly; A distancia; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A mental health platform is looking for a Community Lead in Barcelona to enhance user activation, retention, and re-engagement. This role involves engaging with users through WhatsApp and calls, explaining the therapy process, and driving the uptake of special packages. Ideal candidates should have 3-5 years of experience in customer success and be fluent in Spanish. The platform fosters a remote-first culture with competitive compensation and opportunities for professional growth.

Servicios

Competitive compensation + performance-based bonuses

Profit share or equity path

Professional development budget

Remote-first culture with flexibility

Formación

• 3–5 years in customer success, ideally in a marketplace or subscription business.
• Comfort with targets and volume including daily outreach.
• Experience in health/wellness or telehealth can be beneficial.

Responsabilidades

• Proactively contact new users to help book their first session.
• Reduce friction and explain therapy process to new users.
• Track KPIs weekly and propose experiments to improve retention.

Conocimientos

Customer success experience

High empathy

Strong communication skills

Analytical mindset

Fluent in Spanish

Working English

Descripción del empleo

A mental health platform is looking for a Community Lead in Barcelona to enhance user activation, retention, and re-engagement. This role involves engaging with users through WhatsApp and calls, explaining the therapy process, and driving the uptake of special packages. Ideal candidates should have 3-5 years of experience in customer success and be fluent in Spanish. The platform fosters a remote-first culture with competitive compensation and opportunities for professional growth.