Client Success Manager

Gartner; Barcelona; Híbrido; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A global research and advisory company in Barcelona is seeking a Client Success Associate to manage client relationships and ensure high client satisfaction. The ideal candidate will have over 4 years of experience in a client-facing role and strong communication skills. Responsibilities include engaging clients to assess their needs, collaborating with internal teams to provide value, and driving client retention through strategic recommendations. This role includes a hybrid work environment with competitive compensation and benefits.

Servicios

Competitive compensation

World-class benefits

Flexible work environment

Formación

• 4+ years relevant professional experience.
• Fluent/Native English.

Responsabilidades

• Build and manage relationships with existing clients.
• Engage with clients to understand their business priorities.
• Collaborate with internal colleagues to maximize client value.

Conocimientos

Customer service

Communication

Collaboration

Prioritization

Critical thinking

Influencing

Educación

Bachelor’s degree

Descripción del empleo

Egham, UK or Barcelona, Spain

What makes Gartner a great place to work?

We're recognized worldwide as a great place to work year after year.

We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index.

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. In our collaborative and supportive culture, you’ll make deep connections with colleagues, clients and the communities in which we live and work.

You’ll have the autonomy to get your work done with the flexibility you need to achieve your best.

About the role:

The Client Success team focuses on customer service and client retention versus business growth and development.

Associates have an aligned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner services. They surface the client’s business priorities and identify the most effective ways to support clients through their purchased Gartner services.

What you will do:

• Build, develop and manage relationships with existing clients ranging from senior C-level executives to more junior professionals across various business functions and companies
• Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return of investment
• Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients

What you will need:

• 4+ years relevant professional experience
• Strong customer service, communication, collaboration, prioritization, critical thinking and influencing skills
• Bachelor’s degree preferred
• Fluent/Native English.

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world‑class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it’s productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

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Job Requisition ID: 99576

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