Client Onboarder

Limelight Media LLC; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Una empresa de medios creativos busca un Onboarding Manager para proporcionar la mejor experiencia de onboarding a estudiantes y clientes. Este puesto remoto requiere un servicio al cliente excepcional, atención profesional en Zoom y capacidad para crear una experiencia positiva para los nuevos estudiantes. Se espera que el candidato tenga al menos un año de experiencia en atención al cliente y posea habilidades de gestión de cuentas. Se valora un ambiente de trabajo positivo y exitoso.

Formación

• Experiencia mínima de 1 año en atención al cliente.
• Capacidad para satisfacer las necesidades de los clientes.
• Dominio de tecnología: Laptop e internet.

Responsabilidades

• Dar la bienvenida a nuevos estudiantes en reuniones de Zoom.
• Asegurarse de que los estudiantes tengan acceso al programa.
• Crear una experiencia 'Disneyland' para todos los estudiantes.

Conocimientos

Servicio al cliente excelente

Gestión de cuentas

Comunicación efectiva

Descripción del empleo

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This is an important position within the company! You will be the first person our clients see. You will NEED to have an amazing zoom presence as well as a DISNEYLAND-LIKE experience for our clients. We are looking for someone with a bubbly personality. We are a crazy bunch here who likes to have fun but also work extremely hard.

I highly suggest you come with a great zoom presence on the interview and an outgoing personality!

We’re looking for a full-time Onboarding Manager. Daily tasks include onboarding students / clients with the highest customer service possible. After a successful onboarding you will continue to support these students through their initial part of the program by providing phone calls, texts, emails, etc. The main function of this role is to successfully onboard students and clients while providing a “hand held” experience to get them through the initial part of the program.

This position is the face of the company and should always provide a “disneyland” like experience. In order to be successful in this role, this individual must possess the highest level of customer service, a GREAT attitude and a professional appearance through zoom calls.

Responsibilities

• Show up on Zoom just prior to the meeting, and make a proper introduction and welcome the new student to the academy
• Need to be knowledgeable on all products offered by Mike Barron’s Closer Academy
• Review student names and enrolled programs before Onboarding
• Ensure that they have the program access
• Prior to the onboarding schedule, make sure the student joins orientation, Masterminds or live event
• Control the accounts that are assigned to you by making sure students show up to their onboardings and are completing their initial part of the program.
• Create a “Disneyland-like experience” for all students

Qualifications / Requirements

• Professional appearance on zoom meetings and when contacting students
• Excellent customer service with at least 1 year of experience
• Excellent account management skills
• Ability to communicate with clients in order to satisfy their needs.
• POSITIVE ATTITUDE
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Desire to be on a team of positive, success-minded individuals
• Must possess the following technology : Laptop with internet, quiet place to work with a professional background, computer savvyness.

Our Purpose: To develop and market products that help individuals to grow in multiple facets in life.

To Increase awareness and skill sets for the public we serve.

To make a significant difference in the quality of life of people not reaching their potential and those often left behind.

By applying, you will show that you are committed to being a SUCCESS, and your success is important to us. I believe in supporting our clients and helping associates achieve their financial goals.

The position is Full Time (remote) between the hours of 8 : 00AM - 5 : 00PM Pacific Standard Time (California time zone) Monday through Friday.

Limelight Media LLC is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.