Client Advisor

JR Spain; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A luxury boutique in Madrid is seeking a TAG HEUER CLIENT ADVISOR who excels in reaching sales targets and providing memorable client experiences. The ideal candidate will have at least 3 years of luxury retail experience and be fluent in English and Spanish. Responsibilities include optimizing client journeys, maintaining high standards of brand representation, and contributing to a supportive team environment. Competitive compensation is offered.

Formación

• Minimum of 3 years of professional experience in-store or related areas.
• Affinity with fashion and jewelry/watchmaking.
• Fluent in English and predisposition to customer service.

Responsabilidades

• Achieve individual and boutique sales targets.
• Provide exceptional client experiences in-store.
• Maintain omnichannel awareness to optimize client journey.
• Represent TAG Heuer's brand DNA effectively.

Conocimientos

Knowledge of luxury retail environment

Fluent in English and Spanish

Client-centric mindset

Selling skills

Herramientas

CEGID

Salesforce

Descripción del empleo

Overview

A TAG HEUER CLIENT ADVISOR is a performance-driven salesperson who consistently seeks to achieve sales targets through selling techniques and collaboration. The role involves acting as a central figure on the sales floor, increasing boutique sales, supporting colleagues, and delivering memorable in-store experiences and services. Omnichannel sales focus is applied to ensure the best client experience across all touchpoints.

Responsibilities

• Achieve individual and boutique sales targets by leveraging selling techniques and collaboration.
• Provide exceptional client experiences in-store and support colleagues and team members.
• Maintain omnichannel awareness to optimize the client journey across all touchpoints.
• Propose and implement ideas to develop sales, including merchandising, events, and product mix.
• Act as a Client Development Specialist, building long-lasting personal connections with clients.
• Represent TAG Heuer’s brand DNA as a passionate Brand Ambassador in and outside the boutique, particularly at events.
• Meet individual clienteling objectives (outreaches, appointments, sales from appointments) using available tools.
• Ensure qualitative client data collection and use it to address clients in a personally relevant way, growing the business.
• Communicate the brand story, DNA, and product advantages to build trust and long-lasting relationships.
• Contribute to operations excellence by respecting retail and administrative processes on the floor.
• Assist with daily processes under boutique management (inventory, cash, security, store opening/closing).
• Use tools effectively (CEGID, Salesforce) and perform Visual Merchandising (VM) tasks; coordinate aftersales until returns are completed.
• Apply guidelines related to grooming, attitudes, and VM (window animation, product presentation, catalogs).
• Foster a positive, inclusive, and supportive work environment and contribute to store maintenance.
• Ensure compliance with internal control policies.

Hard Skills

• Knowledge of luxury retail environment (minimum 2 years experience).
• Knowledge and passion for watches, lifestyle trends, new technologies, and sports.
• Fluent in English and Spanish; a third language is a plus.
• Selling skills: client discovery, product presentation, storytelling, upselling, handling objections, closing sales, etc.
• Understanding of sales KPIs: traffic, conversion, sales in value and volume, ASP, product mix.
• Knowledge of Client and Clienteling KPIs and digital tools.
• Knowledge of Brand DNA, history & collections; familiarity with Front and Back tools.
• Knowledge of Brand Retail Procedures.

Soft Skills

• Client-centric mindset, focused on recruiting new clients and growing the active client base; nurturing long-term relationships.
• Open-minded, excellent interpersonal and communication skills.
• Energetic, self-motivated, action- and results-oriented; self-starter in fast-paced environments.
• Adaptable to change, flexible, able to generate ideas and solutions.
• Team spirit, integrity, and transparency; ability to represent the Maison inside and outside the store with strong presentation skills.
• Digitally savvy, fast learner, and rigorous.

Profile

• Minimum of 3 years of professional experience in-store or related areas; if possible, full commercial training.
• Affinity with fashion and jewelry/watchmaking.
• Experience with Visual Merchandising as a sales tool.
• Open-minded character with good communication skills.
• Fluent in English; predisposition to customer service.