Call Center Sales Supervisor B2C

Carazo Enterprise SL; Marbella, Madrid; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A premium cigar distribution company is seeking a B2C Sales Supervisor to lead their direct-to-consumer sales team. This remote role involves supervising and coaching phone-based sales agents while ensuring sales excellence. The ideal candidate will have a background in phone sales, extensive experience managing remote teams, and be data-driven in improving performance metrics. A competitive salary of $2,500 per month with bonus potential and full remote flexibility are offered.

Servicios

Competitive bonus and commission structure

Opportunity for growth and autonomy

Formación

• Minimum 5 years of total sales experience, including 1–2 years in phone sales.
• 3+ years supervising remote phone sales teams.
• Fluent English (C1 level or higher) – mandatory.

Responsabilidades

• Supervise and lead a remote team of phone sales agents.
• Train, onboard, and coach new hires.
• Analyze call metrics and track KPIs to improve performance.

Conocimientos

Phone sales expertise

Remote team supervision

Sales psychology knowledge

Descripción del empleo

About Adrian Magnus | Part of Carazo Enterprise SL

Adrian Magnus is part of Carazo Enterprise SL, a premium cigar distribution company established in 2012. With over 40 professionals, we manage the distribution of 30+ premium cigar brands across Europe, the U.S., and Latin America. Our mission is to bring the world’s finest handcrafted cigars to enthusiasts with precision, integrity, and a deep respect for tradition.
Operating from hubs in Madrid, Marbella, Gran Canaria, Panama, and Costa Rica, we are driven by quality, heritage, and customer satisfaction in every market we serve.

Position Summary

As a B2C Sales Supervisor / Sales Manager, you will lead our direct-to-consumer sales function. You will be responsible for supervising, scaling, and coaching a growing team of phone-based sales agents. This is a remote leadership role focused on delivering sales excellence through structured training, performance analysis, and KPI-driven management. The ideal candidate will be highly experienced in phone sales, remote team supervision, and optimizing sales systems for the U.S. and European markets.

Key Responsibilities

• Supervise and lead a remote team of phone sales agents
• Train, onboard, and coach new hires
• Develop and refine sales scripts and call methodologies
• Analyze call metrics and track KPIs to improve performance
• Implement quality assurance processes and monitor productivity
• Collaborate with leadership to scale the team to 8–10 agents
• Own day-to-day sales operations and target tracking
• Coordinate with Customer Service to align goals and strategies
• Maintain high standards of communication, discipline, and accountability

• Minimum 5 years of total sales experience, including:
• At least 1–2 years as a successful phone salesperson
• 3+ years supervising remote phone sales teams
• Strong knowledge of outbound call operations, sales psychology, and coaching techniques
• Proven experience with U.S. and European markets
• Skilled in creating scripts, analyzing data, and improving KPIs
• Fluent English (C1 level or higher) – mandatory
• Remote work capability and reliable internet
• Experience scaling a call center or B2C team is highly preferred

Ideal Candidate Profile

• Structured, strategic, and accountable
• Motivational leader with a strong operational focus
• Data-driven decision-maker with coaching ability
• Adaptable to change and growth pace
• Committed to developing a high-performance sales culture

• $2,500/month base salary
• Competitive bonus and commission structure tied to team results
• Opportunity to lead and scale a global sales function
• Full remote flexibility and autonomy
• Clear growth path and collaboration with executive leadership