Call Center QA Supervisor – Quality & Coaching Lead

MCI; San Fernando; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading tech-enabled business services company is seeking an Experienced QA Supervisor in San Fernando, Spain. This role involves supervising QA analysts, ensuring compliance with client standards, and driving continuous improvement in service quality across multiple BPO campaigns. Ideal candidates should have at least 3 years of QA experience in a BPO and strong analytical skills. The company offers competitive compensation and opportunities for career growth.

Servicios

HMO Coverage

Dental Coverage

Career growth and learning

Performance and loyalty bonuses

Formación

• Minimum 3 years of QA experience in a BPO, with at least 1 year in a supervisory role.
• Familiarity with QA tools and compliance.
• Strong analytical and coaching skills required.

Responsabilidades

• Supervise QA analysts and oversee daily monitoring of agent interactions.
• Conduct calibration sessions for scoring consistency.
• Analyze QA data to identify performance gaps.

Conocimientos

Analytical skills

Coaching skills

Communication skills

Detail-oriented

Educación

Associate degree, Certification or Equivalent

Herramientas

QA tools

CRM systems

Reporting platforms

Descripción del empleo

A leading tech-enabled business services company is seeking an Experienced QA Supervisor in San Fernando, Spain. This role involves supervising QA analysts, ensuring compliance with client standards, and driving continuous improvement in service quality across multiple BPO campaigns. Ideal candidates should have at least 3 years of QA experience in a BPO and strong analytical skills. The company offers competitive compensation and opportunities for career growth.