Branch Operations Assistant

Indie campers; Alicante; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A dynamic travel service company in Alicante seeks travel enthusiasts to join their team, focusing on exceptional guest service and operational maintenance of campervans. Responsibilities include handling reservations, maintaining fleet condition, and supervising the team. Candidates must be fluent in English and Spanish, eligible to work in Spain, and possess a valid driver’s licence. This role offers career development opportunities and a chance to experience travel across Europe and beyond.

Servicios

Performance and Referral Bonuses

Career development opportunities

Free Road Trips

Formación

• Fluent in English and Spanish (mandatory).
• Experience in Tourism, Hospitality, Retail or Rent-a-car is desirable.
• Eligible to work in Spain with a valid driver's licence.

Responsabilidades

• Handle incoming reservations and check-ins.
• Maintain fleet condition by monitoring maintenance.
• Assist in training and supervising the team.
• Manage stock, local suppliers, and cleaning services.
• Handle complaints and emergencies.

Conocimientos

Customer service

Problem solving

Organization

Team supervision

Descripción del empleo

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer‑centric orientation, Indie Campers has developed a strong booking experience and high‑quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short‑term RV rentals, long‑term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever‑developing journey.

THE ROLE

We’re looking for travel enthusiasts with a passion for guest service for our depot in Alicante. You’ll be the face of our company, reporting directly to the Branch and Regional Operations Manager, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee smooth operation of the depot.

WHAT WILL YOU WORK ON?

• Handle incoming reservations, welcoming guests and taking care of check‑ins and check‑outs;
• Take care of the fleet, logistics, and make sure our campervans are maintained in top condition by monitoring maintenance and repairing needs;
• Assist in training, supervising, and coaching your team;
• Book activities control, manage stock, local suppliers and cleaning services;
• Handle complaints, emergencies, and any local issue that may arise to make sure operations run smoothly;
• Prepare and clean our campervans;
• Assist in reselling campervans, prepare and show them to prospective buyers.

WHO ARE WE LOOKING FOR?

• You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent‑a‑car being desirable;
• You’re fluent in English and Spanish (mandatory);
• You’re eligible to work in Spain, have a valid driver’s licence and feel confident enough to drive a campervan (mandatory);
• You’re available to work weekends and national holidays;
• You’re a responsible person who takes their work seriously and can be relied upon;
• You’re well‑organised and you’re good at solving problems.

THE INDIE COMMITMENT!

• Being part of a young, fast‑growing and innovative company where you make a difference;
• Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila;
• Continuous training and coaching to develop the skills that matter to you;
• Compensation package that includes Performance and Referral Bonuses;
• Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania.

Expected Start Date : March 1st, 2026

Are you ready to Go Indie?