Boutique hotel reception

MAR ALVAREZ; España; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading hotel in Spain is seeking a dedicated receptionist. Responsibilities include managing reservations, greeting guests, handling complaints, and ensuring exceptional customer service. The ideal candidate will be proficient in multiple languages and capable of multitasking across various hotel operations. Accommodation is provided as part of the compensation.

Servicios

Accommodation provided

Formación

• Experience managing bookings and reservations.
• Proficiency in handling guest complaints and special requests.
• Ability to use social media for reputation management.

Responsabilidades

• Making and managing reservations and allocating rooms.
• Greeting guests at check-in and check-out.
• Controlling bookings and availability.

Conocimientos

Multitasking

Customer Service

Language Proficiency

Descripción del empleo

Humanities, Languages and Philological Sciences, Social Sciences

The role involves making and managing reservations, working with computers and maintaining programs, greeting guests at check-in and check-out, and allocating rooms efficiently.

Responsibilities also include managing complaints and resolving problems, dealing with special requests, overseeing accounting and payments, and communicating in multiple languages via phone, email, or in person. The receptionist is expected to multitask and assist in other areas of the hotel as needed.

Compensation:

Accommodation

Work Schedule

5 days a week, 6 hours a day

Additional Responsibilities

Answering telephone calls, checking in and out guests, controlling bookings and availability, managing prices and promotions, resolving issues, basic accounting, payments oversight, assisting customers, and managing online reputation through social media platforms such as Facebook, Instagram, WhatsApp, Twitter, TripAdvisor, Trivago, etc.