Bilingual Fintech Customer Support Specialist

Mollie; Extremadura; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading fintech company in Spain is looking for a customer service representative to support their growing merchant base. In this role, you'll act as the first point of contact for customer inquiries, provide proactive advice on Mollie's products, and drive improvements to the customer experience. Fluency in French and English is essential. This position offers opportunities for personal growth and development within the company.

Formación

• Fluency in French and English; other languages are a bonus.
• Ability to adapt to changing environments promptly.
• Fast learner who can solve complex problems quickly.
• Effective communication skills for clarifying topics.

Responsabilidades

• Serve as the first point of contact for customer inquiries.
• Advise customers on suitable Mollie products.
• Provide feedback to improve customer experience.
• Listen to customer feedback to align support efforts.

Conocimientos

Fluent in French

Fluent in English

Adaptability

Problem-solving

Communication skills

Descripción del empleo

A leading fintech company in Spain is looking for a customer service representative to support their growing merchant base. In this role, you'll act as the first point of contact for customer inquiries, provide proactive advice on Mollie's products, and drive improvements to the customer experience. Fluency in French and English is essential. This position offers opportunities for personal growth and development within the company.