Barcelona Boutique _ Senior Client Advisor

Jordan martorell s.l.; Barcelona; Presencial; EUR 28.000 - 40.000; Jornada completa

Descripción de la vacante

A luxury fashion boutique in Barcelona is seeking a Senior Client Advisor for a full-time position. The ideal candidate should have a deep passion for fashion and luxury, with experience in a similar retail role. Responsibilities include providing exceptional customer service, assisting with product knowledge, and helping to achieve store goals. Fluency in Spanish and English is required, along with a team-oriented and dynamic attitude. This position offers the opportunity to work in a vibrant environment focused on exceeding client expectations.

Formación

• Experience in a similar role within fashion retail companies.
• Excellent communication skills and customer-oriented attitude.
• Ability to work in a fast-paced environment.

Responsabilidades

• Provide exceptional customer service experience to meet customer needs.
• Assist customers with the selling ceremony and product knowledge.
• Manage visual displays and ensure product replenishment.

Conocimientos

Passion for fashion and luxury

Customer service skills

Ability to exceed store results

Team-playing attitude

Dynamic adaptability

Fluent in Spanish and English

Descripción del empleo

For our boutique in Barcelona we are looking for a Senior Client Advisor available for work full-time.

She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.

Key Responsibilities

• Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage
• Assist customers accordingly with Etro selling ceremony
• Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
• Ensure the achievement of the Store goals, enhancing and developing the business
• Build and strengthen relationships with customers by developing CRM strategies
• Establish good group dynamics, through efficient communication
• Contribute to manage the visual display of the products in accordance with Etro visual guidelines
• Help ensuring the products replenishment and physical inventory of merchandise

Follow Company grooming, accordingly with Etro standards and policies.

Key Requirements

• Deep passion for fashion and luxury
• Experience in a similar role within fashion retail companies
• Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude
• Ability to adapt to different customers
• Team-playing attitude
• Ability to work in a dynamic environment
• Fluent in spanish and english. Another language is a plus