Back Office CS Engineer

LCC España; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A telecommunications service provider in Spain is seeking a Back Office CS Engineer responsible for 2nd line operations and maintenance support for the Core CS Network. The role involves performance analysis, project management for complex initiatives, and coaching the engineering team. Candidates should have a Bachelor's or Master's degree in IT or related fields, along with at least 3 years of relevant experience, and be fluent in Spanish and English. This position offers an opportunity to grow professionally in a dynamic environment.

Formación

• Bachelor or Master degree or equivalent experience in relevant field.
• At least 3 years of experience in Core Network maintenance.
• Good knowledge of Core CS network architecture.

Responsabilidades

• Provide 2nd line operations and maintenance support for Core CS Network.
• Central point of contact for technical complex matters.
• Act as project manager for complex projects across multiple departments.

Conocimientos

Experience with ICT operations and maintenance support

Knowledge of application protocols

Good knowledge of SOAP, IPSEC, DNS(SEC), Radius

Unix administration skills (Solaris, Linux)

Ability to judge on operational acceptance

Core CS network architecture comprehension

Experience with services like VoLTE, VoWIFI

Spanish

English

Educación

Bachelor or Master degree in Information Technology / Electronics / Telecommunications

Herramientas

Oracle

MySQL

Postgresql

VMware ESXi

Descripción del empleo

We are currently looking for Back Office CS Engineer

Responsibilities

Being part of the BO team for Core CS team to ensure availability and continuous improvement / quality of services by providing 2nd line operations and maintenance support for the Core CS Network.

Analyze and pro-active seeking for improvements of services, operations results and related KPI’S.

Advices management on improvement proposals.

Advices management on outages and project escalations.

Actively coach his system engineering team members and share his knowledge in order to grow the team and expertise within the team.

Leader technical taskforces.

Act as project manager for “heavy” and complex projects in which multiple departments are involved and strong coordination is required.

Central point of contact for technical complex matters within and outside his team.

Central point of contact for other departments (like Network Infrastructure, Services & Solutions) for Major / significant changes.

System expert will be the leading engineer in resolving and driving technical complex issues in which multiple interfaces / platforms / teams are involved (helicopter view).

Leader for the most complex incidents, changes, problems, configuration and performance issues.

Secures sufficient level of testing in case of multiple platform / team / vendor related service introduction.

Responsible for network / platform performance and related KPI’s.

Providing risk assessments in case of technical complex issues. Providing transparency on risks and potential impact / consequences.

Implement changes by administrate, analyze, plan, check, feedback (propose alternatives), test (rollback checks) and execute changes in line with change management process.

Responsible for team knowledge development.

Responsible for implementing improvement projects.

Supports team manager on organizing and planning team and coordinates on task level.

7x24 hour 2nd line support through on call.

Reports / presents progress reports on above topics.

Participate together with Incident manager in Emergency calls for issue resolution coordination.

Job requirements :

Bachelor or Master degree or equivalent level gained by experience, in Information Technology / Electronics / Telecommunications / Data communications Engineering.

Experience with ICT operations and maintenance support

Fully able to judge on operational acceptance complex new systems / applications.

At least 3 years of experience in Core Network maintenance and operation within the NOC of MM / OSP.

Expertise in

Application protocols.

Good knowledge of protocols ( SOAP, IPSEC, DNS(SEC), Radius, Diameter, TCP / IP, SCTP, SS7, FTP, SSH, SNMP, iSCSI, WAP, MMS) Database administration skills (Oracle, LDAP, MySQL, Postgresql).

In depth knowledge of Unix administration skills of Solaris 8 / 9 / 10, OpenBSD, RedHat Linux, Ubuntu, Debian.

Good knowledge of virtualization suites (Solaris Containers, VMWare ESXi).

Good knowledge of Core CS network arquitecture and elements / services.

Experience working with platforms such as SDM, IMS, Core CS, Call Server, Softswitch, Interco.

Experience working with Core CS Network elements (HLR, HSS, Swithces, SLF, S-CSCF, P-CSCF, I-CSCF, AS, OSA; CAMEL, MRF, MGW, MGCF, BGCF, SGW, Softswitch, etc) from different vendors (Nokia, Italtel, Huawei, etc).

Experience with services like Residential Voice, Mobile Voice, VoLTE, VoWIFI, Enterprise Voice.

Spanish, English

Who we are?

LCC, part of TechMahindra, has more than 1500 employees in the EMEA region and is an independent service provider to the telecommunications industry. LCC specializes in planning, design, engineering, installation, optimization and maintenance of wireless and wired systems.

We are looking for candidates with the ambition to consolidate their technical knowledge and the desire to continue to grow professionally in the telecommunications industry. We believe that talented and self-determined people are capable of creating amazing things.

Are you the candidate we need? Sign up!