AWWG Junior Customer Operations Specialist

AWWG; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A global retail fashion group is seeking a Customer Operations Specialist in Madrid. In this role, you will manage the order to cash process for B2B customers across Europe, ensuring seamless communication and support. Key responsibilities include order management, customer data maintenance, and claims resolution. Ideal candidates have experience in customer operations, proficiency in English, Excel, and SAP. The position offers a flexible working environment and excellent benefits.

Servicios

Great international working environment

Home office option

Flexible working hours

Flexible benefits

Gympass

Formación

• At least one year of experience in a similar role.
• Advanced level of English is required.
• Good level of Excel and SAP knowledge.

Responsabilidades

• Help initiate and monitor new customer creations and amendments.
• Assist in raising Sales Orders and monitor their dispatch.
• Ensure return orders are accurately raised according to conditions.
• Support creation of reports to identify trends and performance.
• Collect and resolve claims from wholesale customers.

Conocimientos

Customer Master Data Management

Order Management

Returns Management

Reporting skills

Claims management

Advanced English

Excel proficiency

SAP knowledge

Descripción del empleo

Job Details

Who we are...

At AWWG, transformation is embedded in our DNA. Founded in 1998 under the name of Pepe Jeans Group. With headquarters in Madrid, Spain, and design offices in London and Nice, this global fashion group integrates the iconic brands Pepe Jeans London, Hackett, and Façonnable. AWWG also has the master franchisee and agency for Tommy Hilfiger (Spain and Portugal) as well as the agency for Calvin Klein, DKNY, Donna Karan, and Karl Lagerfeld (Spain and Portugal).

AWWG currently has over 3,500 points of sale, a presence in 86 countries globally, and a workforce of more than 4,500 employees of 79 nationalities. As a global retail platform, the Group is committed to constant evolution and to creating brand equity by transformation, in line with the changes, challenges, and inherent needs of the industry. The three iconic brands are unified as part of AWWG while each maintains its own strong DNA and values, built up over thirty years in the retail sector with strong design teams, product development, and brand enhancement. AWWG continuously evolves, pushing the limits and defying the status quo to create value through innovative, aspirational, and sustainable products that prioritize excellence, craftsmanship, differentiation, and quality.

The project! :

As a Customer Operations Specialist you will be part of our dynamic and dedicated Wholesale Customer Service team, within our Operations department, servicing our Wholesale customers and coordinating with Third Parties. You will follow up the whole order to cash process of B2B & Consigment customers over Europe.

What will the role entail? :

• Customer Master Data : Helping with initiating and monitoring new customer creations / amendments according to Sales instructions
• Order Management : Helping with raising Sales Orders as well as ensuring and monitoring that orders are dispached and received correctly and integrated in SAP
• Returns Management : Assisting when making sure that return orders for faulty or commercial reason are raised according to agreed conditions
• Reporting : Supporting with the creation of weekly / monthly / ad hoc reports to monitor performance in order to identify trends and deviations
• Claims management : Helping with collecting, investigating and resolving incidences, as the main contact for wholesale customers

What do we offer?

• Great international working environment.
• Home office depending on the position.
• Flexible working hours.
• Flexible benefits.
• Gympass
• At least one year of experience in a similar role.
• Advanced level of English.
• Good level of Excel & SAP

The legal entity responsible for this hire is Pepe Jeans S.L.