Autoline Support Analyst

Altia; A distancia; EUR 30.000 - 50.000; A tiempo parcial

Descripción de la vacante

A leading IT consultancy in Spain is seeking an Autoline Support Analyst to manage account requests and provide technical support. This part-time role requires working three days a week. The ideal candidate will have experience with Autoline and strong IT support skills. Responsibilities include maintaining data accuracy, ensuring service level agreements, and supporting project teams. This position is well-suited for individuals who thrive in a collaborative work environment and possess excellent communication abilities.

Formación

• Proven experience in IT support or system administration roles.
• Ability to engage effectively with both colleagues and external suppliers.
• Solid understanding of data management.

Responsabilidades

• Manage Autoline-related account requests.
• Provide second-line support for Autoline-related user issues.
• Perform data maintenance activities and manage communications.

Conocimientos

Previous experience with Autoline

IT support experience

Strong communication skills

Attention to detail

General IT skills

Data management understanding

Collaborative work ability

Familiarity with IT support tools

Descripción del empleo

Do you want to start a new professional challenge? Check out our new opportunity!

We are looking to incorporate an Autoline Support Analyst to our team.

About Us

We are an IT Consultant Group that provides services and creates digital solutions to improve the lives of citizens.

Check out our website: www.altia.es/en

We offer

🌏 Remote work

💻 Part-Time Schedule: This position requires a commitment of three working days per week (Tuesday to Thursday)

Key Responsibilities

Manage Autoline-related account requests.

Ensure accurate processing of requests for:

• New user accounts.
• Amendments to existing account.
• Account deletions.

Maintain compliance with agreed Service Level Agreements (SLAs) for all account management activities.

Provide second-line support for Autoline-related user issues, including:

• Administering and resolving technical problems.
• Updating in-house call logging systems to maintain accurate records.
• Liaising with and managing third-party suppliers for escalated issues.
• Logging and managing calls within third-party supplier portals to ensure timely resolution.

Perform data maintenance activities, including:

• Updating Franchise Data to ensure accuracy and currency of information.
• Importing various Sundry Files.
• Executing end-of-period closures for: Nominal Ledger, Sales Ledger and Purchase Ledger.
• Managing additional data maintenance tasks as required to support operational integrity.

Support project teams by:

• Providing information and consultancy to ensure informed decision-making.
• Managing communications between stakeholders and project teams.
• Ensuring adherence to project plans and timelines, supporting successful delivery.

Preferred Qualifications, Skills And Competencies

• Previous experience with Autoline.
• Proven experience in IT support or system administration roles.
• Strong communication skills, with the ability to engage effectively with both colleagues and external suppliers.
• Excellent attention to detail, ensuring accuracy in data handling and system processes.
• General IT skills, including familiarity with common software applications and system environments.
• Solid understanding of data management.
• Ability to work collaboratively across teams and manage multiple priorities.
• Familiarity with IT support tools and ticketing systems.

#BePartOfTheGrowth

This job offer has been drafted with impartiality and non-discrimination on the basis of gender, race, ideology or any other grounds in mind. In particular, it complies with current regulations on gender equality between women and men (Royal Decree-Law 6/2019)