Assistant Store Manager

POP MART; País Vasco; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A designer toy company is seeking an Assistant Store Manager in Madrid to manage retail operations alongside the Store Manager. This role involves overseeing daily store functions, ensuring exceptional customer service, and training a sales team. Applicants should have a minimum of 3 years in retail management, excellent communication skills, and a proactive approach to customer service. The position also includes responsibilities in inventory management and staff development, contributing to a dynamic and vibrant retail environment.

Servicios

Monthly toy appreciation gifts

Bonus/commission scheme

Comprehensive training programs

Regular team social events

Employee Assistance Program

Formación

• 3+ years full time experience in store management level.
• Fluent in professional English with excellent communication skills.
• Proven ability to develop and implement strategies.

Responsabilidades

• Assist the Store Manager in overseeing store operations.
• Train and supervise the sales team.
• Manage inventory levels and coordinate replenishment.
• Conduct regular staff meetings and assist in recruitment.

Conocimientos

Strong customer service skills

Leadership skills

Organizational skills

Communication abilities

Time management

Herramientas

Retail management software (CEGID)

Descripción del empleo

Assistant Store Manager Industry: Designer toys and collectible pieces

Location: Madrid - Gran Vìa

Job type: Full time Permanent

Working Hours: 40 hours per week (Mon - Sun)

About POP MART

Founded in ****, POP MART is a market-leading entertainment company and a global champion of designer toy culture.

Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain.

Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.

POP MART has established a strong presence across key European markets, including Italy, UK, France, Spain, Germany and the Netherlands.

As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region.

For more information, please visit and our LinkedIn Career page.

What to Expect

POP MART is a boutique-sized company with a young and multicultural team where you can expect to:

• Gain valuable professional experience covering the entire retail life cycle
• Have the opportunity to work with people from different countries and cultures in a collaborative environment
• Receive structured customer service, retail operations and product training
• Be proactively involved in the company's growth

Benefits

POP MART offers our employees:

• Selected POP MART toys as appreciation gifts every month
• A structured bonus/commission scheme in line with the company's and the individual's performance
• Comprehensive training and development programs
• Regular team social events
• Employee Assistance Program
• Corporate Benefits

The Role and Candidate

We are searching for an Assistant Store Manager to work alongside our Store Manager in Gran Vìa 44.

This is a key role in managing the store in all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART's standards.

This leadership position requires strong organisational skills, excellent communication abilities and a passion for retail management.

Your enthusiasm for designer toys will make you a competitive candidate.

Responsibilities

Assist the Store Manager overseeing all aspects of store operations

Provide exceptional customer service and resolve any customer issues or complaints

Train and supervise the sales team, ensuring they adhere to company policies and procedures

Collaborate with the Store Manager to develop strategies for achieving sales targets

Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment

Control stock discrepancy by monitoring inventory levels and preventing shoplifting

Own visual merchandising.

Ensure the store tidiness and cleanliness are maintained at the highest level

Manage the cashier point's daily opening and closing procedures

Conduct regular staff meetings to communicate goals, expectations, and updates

Assist in recruitment, evaluation of potential candidates' performance, and training new team members

Perform administrative tasks such as rota scheduling and sales reporting

Be available to work flexible hours, including nights, weekends and holidays

Required Qualifications

3+ years full time experience in store management level

Fluent in professional English, with excellent verbal and written communication skills

Proactive with strong customer service skills to provide a memorable shopping experience

Proven ability to develop and implement strategies to achieve sales targets

Demonstrated Leadership Skills With Experience Supervising a Team

Strong organizational skills with a keen attention to detail

Proficient in administrative tasks such as rota scheduling and reporting

Effective time management and task prioritization abilities

Team-oriented with the ability to motivate and inspire others

Desirable but Not Essential

Experience in the toy or collectibles industry

Knowledge of visual merchandising techniques

Familiarity with retail management software and point-of-sale systems (CEGID)

Your Application

If the opportunity sounds interesting to you, please apply with your updated CV via "Apply Now" or email to ******.