Alliance Partnership Operations Manager - Cloud (Key OEM partner)

Teleperformance; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading global contact center provider is seeking an Alliance Partnership Operations Manager in Barcelona. This role involves leading strategies for a strategic cloud partnership with Google Cloud. You'll work remotely to engage with field teams and manage operations, requiring deep expertise in cloud environments and partner relations. Additionally, excellent communication skills and organizational abilities are essential for success in this dynamic role offering a competitive salary and strong team culture.

Servicios

Competitive fixed monthly salary

Referral program with bonus

Dynamic business casual environment

Excellent work environment and personal development opportunities

Formación

• 6+ years in program/project, partner, or vendor management.
• Experience in cloud environments with GCP preferred.
• Proven ability to engage and manage senior corporate stakeholders.

Responsabilidades

• Engage with Google Cloud field teams to drive adoption of cloud products.
• Manage high-level relationships between Google Cloud and partners.
• Track and report on key metrics related to partner performance.

Conocimientos

Program/project management

Cloud environments knowledge (GCP preferred)

Partner management

Salesforce or similar CRM experience

Excellent communication skills

Descripción del empleo

We’re hiring an Alliance Partnership Operations Manager to lead the execution of a strategic cloud partnership program between Google Cloud and a key OEM partner.

This role blends sales enablement, partner operations, and program management. You’ll work closely with Google Cloud field teams to drive adoption of virtual machines (GCE/GKE workloads) while managing partner funding, credits, reimbursements, and reporting. You’ll serve as the bridge between sales, partner teams, and operations, engaging both field teams and senior corporate stakeholders.

What You’ll Do

Drive Adoption with Google Cloud Sales

• Engage with Google Cloud field teams to drive and accelerate adoption of Compute Engine and GKE products.
• Build, expand, and maintain a pipeline of target accounts for the client´s products by identifying customer infrastructure needs.
• Collaborate with stakeholders to drive business growth, marketing efficiency, and strategic investment.
• Promote partner-sponsored sales incentive programs.
• Deliver price/performance benchmarks to validate GCP VM value against on-premises and alternative cloud environments.
• Lead the enablement and promotion of all sales programs across Google sales teams.

Manage Stakeholders & Run Partner Program Operations

• Review and validate partnership requests against eligibility criteria
• Submit reimbursement claims with full documentation via partner tools
• Ensure reimbursements are correctly allocated to cost centers
• Manage high-level relationships between Google Cloud FSRs, Sales Reps, and partners to resolve complex issues
• Track and report on key metrics, including partner sales, lead generation, and overall satisfaction
• Partner with Marketing, Finance, and Ecosystem teams to ensure the success of Google Cloud’s partner program
• Weekly sync with vendors to track performance and operations
• Handling change management and stakeholder management
• Operational excellence and workflow improvement

KPIs

• Size and quality of customer pipeline
• Expected VM adoption
• SLA compliance on credit reviews
• 100% submission of approved claims (within budget)
• Accurate monthly reporting and reimbursement tracking
• Consistent stakeholder engagement

What We’re Looking For

• 6+ years in program/project, partner, or vendor management
• Experience in cloud environments (GCP preferred; AWS/Azure also relevant)
• Background in pre-sales, sales, business development, or channel roles
• Experience managing partner funds, credits, reimbursements, or budgets
• Experience working with global partners in a channel environment
• Proven ability to engage and manage senior corporate stakeholders
• Ability to assess business and operational pain points, produce clear reporting, and contribute to program strategy
• Tech-savvy, able to understand cloud infrastructure discussions
• Hands-on experience with Salesforce or similar CRM
• Highly organized, detail-oriented, and process-driven
• Excellent communication and presentation skills

• Location: Barcelona-based, 100% remote
• Travel: ~25% across EMEA
• Working hours: EMEA schedule with flexibility for early/late meetings
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
• Language: Proficiency in English; additional languages a plus
• Compensation: Competitive fixed monthly salary
• Employment with the world's largest provider of contact center services
• Excellent work environment, great colleagues, social arrangements and personal development
• Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.