Account Manager [Barcelona - Native Spanish Speaker]

haddock (YC W22); Barcelona; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading SaaS company for restaurants is seeking an Account Manager in Barcelona. The successful candidate will build and maintain strong customer relationships, ensuring optimal software use and customer satisfaction. With a focus on analyzing customer performance, they will provide training and strategic support. This role offers competitive salary and flexible working conditions.

Servicios

Competitive salary of 25k€-35k€ gross / year OTE

Flexible working hours

Coffee and fruits weekly

Payroll options through Playflow

Access to Urban Sports and wellness benefits

Private health insurance (Alan) partially covered

Physiotherapist at the office every Wednesday

Privileged location with on-site amenities

Formación

• 4-5 years of proven experience in account management and customer service.
• Excellent communication and negotiation skills.
• Analytical mindset capable of identifying challenges and proposing solutions.
• Proficiency in CRM tools and digital platforms.

Responsabilidades

• Act as main point of contact for key accounts.
• Provide training and strategic guidance to improve daily operations.
• Collaborate with support and product teams to address issues.
• Track customer performance and provide strategic insights.
• Identify upselling and cross-selling opportunities.

Conocimientos

Account management experience

Customer service

Communication skills

Analytical mindset

CRM proficiency

Problem-solving

Herramientas

CRM tools

Descripción del empleo

Overview

Account Manager (Barcelona - Native Spanish Speaker)

haddock is the first Point of Control (POC) SaaS solution designed for restaurants in Europe to manage every aspect of their business from one platform, enhancing control and operational efficiency.

Our mission: To inspire and empower millions of restaurateurs, boosting their business to the next level. Our vision: To be the market leaders, innovate, and build long-term relationships with our clients to become their tech strategic partners in the success of their business.

About haddock: haddock has been part of the Y Combinator accelerator program. Investors include JME, Decelera, Extension Fund, Wayra, Zone2Boost, among others.

Role

As an Account Manager, you will play a key role in building and maintaining strong relationships with our customers, ensuring they get the most out of our software solution. You will work closely with our sales, product, and support teams to provide an outstanding customer experience and help restaurants optimize their operations through our platform.

Responsibilities

• Customer Relationship Management: Act as the main point of contact for key accounts, understanding their needs and ensuring their satisfaction with our solution.
• Maximizing Product Value: Help restaurants fully leverage our software by providing training, best practices, and strategic guidance to improve their daily operations.
• Problem-Solving & Strategic Support: Collaborate with support and product teams to address issues, identify areas for improvement, and ensure a seamless experience for our customers.
• Analysis & Reporting: Track customer performance, identify usage trends, and provide strategic insights that contribute to product improvement and customer success.
• Customer Retention & Growth: Identify upselling and cross-selling opportunities to maximize the value of our platform within their operations.

Skills & Experience

• 4-5 years of proven experience in account management and customer service, preferably in a SaaS or hospitality-related company.
• Excellent communication and negotiation skills, with the ability to build strong relationships and manage strategic customer interactions.
• Analytical and problem-solving mindset, capable of identifying challenges, proposing solutions, and enhancing the customer experience.
• Proficiency in CRM tools and digital platforms for customer management and data analysis.
• Passion for the restaurant and tech industry, eager to provide value to customers and transform the way they operate.

Nice to Have / Stand Out

• Previous experience working at a fast-paced startup
• Previous experience working in a SaaS product
• Experience working in the HORECA sector

Benefits

• Competitive salary of 25k€-35k€ gross / year OTE
• Flexible working hours and possibility to work remotely
• Coffee and milk, fruit every week
• Payroll options and flexible remuneration through Playflow
• Access to Urban Sports and wellness benefits
• Private health insurance (Alan) partially covered
• Physiotherapist every Wednesday at the office
• Privileged location with on-site amenities

Process

The interview process typically includes an interview with the Hiring Manager (45–60 minutes) and a Culture Fit interview with Founders (1 hour). The average time to complete the process is two weeks, with alumni follow-ups between phases.