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ServiceNow Manager / ServiceNow Lead (m / f / d)
Job summary
A leading consultancy firm is seeking a ServiceNow Manager to lead the design and implementation of their ServiceNow platform. You will manage teams and ensure the alignment of the platform with business strategies, overseeing multiple modules including ITSM and more. The ideal candidate should possess several years of experience with ServiceNow, solid ITIL knowledge, and strong stakeholder management abilities. This role offers a flexible working environment and competitive compensation.
Benefits
Qualifications
- Several years of experience with ServiceNow, including management responsibility.
- Solid understanding of ITIL processes and enterprise IT landscapes.
- Fluent in English; German is a strong advantage.
Responsibilities
- Lead and manage the ServiceNow platform across multiple modules.
- Define and monitor KPIs, SLAs, and platform performance.
- Ensure compliance with ITIL and data protection standards.
Skills
Education
Job Title : ServiceNow Manager / ServiceNow Practice Lead (m / f / d)
On behalf of our client, a leading consultancy / enterprise organization, we are looking for an experienced ServiceNow Manager to lead the design, implementation, and continuous improvement of the ServiceNow platform. You will be responsible for managing ServiceNow teams, ensuring high-quality delivery, and aligning the platform with business and IT strategy.
- Lead and manage the ServiceNow platform across multiple modules (e.g. ITSM, ITOM, HRSD, CSM, SecOps)
- Own the ServiceNow roadmap, governance, and platform strategy
- Manage internal teams and / or external partners, developers, and administrators
- Act as the main stakeholder interface between IT, business units, and senior management
- Ensure best practices in architecture, security, performance, and scalability
- Oversee ServiceNow implementations, upgrades, and integrations
- Define and monitor KPIs, SLAs, and platform performance
- Support pre-sales, project scoping, and effort estimation (for consulting environments)
- Ensure compliance with ITIL, security, and data protection standards
- Several years of experience with ServiceNow , including leadership or management responsibility
- Strong knowledge of ITSM and at least one additional ServiceNow module
- Experience managing teams, vendors, or offshore / onshore delivery models
- Solid understanding of ITIL processes and enterprise IT landscapes
- Strong stakeholder management and communication skills
- Hands-on mindset with the ability to switch between strategy and execution
- Fluent in English (German is a strong advantage, depending on location)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Implementation Specialist (ITSM or other modules)
- ITIL v3 / v4
- Strategic leadership role with high visibility
- Exciting ServiceNow transformation projects
- Modern working environment with flexible working models (remote / hybrid)
- Competitive salary and benefits package
- Clear career and development opportunities
Germany / Hybrid / Remote (depending on client)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.