Head of Customer Interaction & Business Intelligence Solutions (f / m / d) (Essen, DE)

E.ON; Essen; Hybrid; EUR 100.000 - 140.000; Vollzeit

Zusammenfassung

A technology firm in the energy sector seeks a Head of Customer Interaction & Business Intelligence Solutions to lead an international team in delivering innovative digital solutions like Conversational AI and analytics. You will transform customer experiences and manage strategic initiatives within a collaborative environment. The ideal candidate has a strong background in digital transformation and experience with AI-driven solutions.

Leistungen

Hybrid work model

30 days of paid vacation

Company-sponsored health membership

Training and development opportunities

Company pension scheme

Qualifikationen

• Proven experience in leading digital transformation projects in customer interaction or business intelligence.
• Strong strategic mindset with hands-on experience in AI-driven customer solutions.
• Ability to consult and collaborate with senior stakeholders.

Aufgaben

• Lead a cross-functional, international team focused on customer interaction capabilities.
• Provide strategic consulting and steer solution implementation across E.ON.
• Drive innovation and continuous improvement in solution operations.

Kenntnisse

Leadership in digital transformation projects

AI-driven customer solutions

Management of international teams

Strong communication skills

Fluency in English

Tools

Power BI

Jobbeschreibung

E.ON Digital Technology GmbH | Permanent | Full time

You have a passion for technology and want to make the world a greener place?

Join the forefront of energy transition with E.ON's Digital Technology organization, as part of our technology in-house consulting, Expert Services. As a professional services organization, we collaborate closely with our business units, providing pivotal services that accelerate E.ON's ambitious Digital Transformation strategy.

If you have a passion for leading the green transition with digital innovation, become a playmaker in our energetic and diverse team of more than 500 Expert Services consultants.

It's on us to make new energy work!

The Team - your impact

As Head of Customer Interaction & Business Intelligence Solutions (f / m / d), you will lead a diverse, international team of experts focused on strategic advisory and delivery of cutting‑edge solutions in the fields of Conversational AI and Dashboard-as-a-Service (DaaS). Your team plays a critical role in transforming customer experience through digital avatars, AI agents, and data‑driven insights. Together, you will drive E.ON's ambition to offer seamless and intelligent digital interactions to both internal and external customers.

Your Role - meaningful & rewarding

• Lead a cross‑functional, international team across Germany and Romania
• Lead the transformation of customer interaction and business insight capabilities through innovative digital solutions such as Conversational AI, Virtual Agents and analytics‑powered engagement.
• Provide strategic consulting and steer solution implementation for internal business units across E.ON
• Align services with E.ON's digital strategy and emerging technology trends
• Ensure excellence in solution operations and continuous improvement
• Drive the continuous evolution of an established solution portfolio by integrating innovation, customer value and business impact.

Your Profile - authentic & open‑minded

• Proven experience in leading digital transformation projects in customer interaction or business intelligence
• Strong strategic mindset and hands‑on experience with AI‑driven customer solutions and Power BI
• Experienced in managing international teams and working in a matrix organization
• Ability to consult, inspire and collaborate with senior stakeholders across different business units
• Open to experimentation and passionate about shaping digital services for impact
• Strong communicator with a high level of ownership and a collaborative spirit
• Fluency in English and willingness to travel required, German skills are a plus

Our Benefits - smart & useful

• Enjoy hybrid work : We combine office collaboration with focused work from home. It's also possible to go on workation for up to 20 days per year within Europe.
• Advance your development : We grow and we want you to grow with us. Learning on the job, exchanging with others, or taking part in an individual training – our learning culture enables you to bring your personal and professional development to the next level.
• Recharge your battery : You have 30 days of paid vacation per year plus Christmas and New Year's Eve off. Your battery still needs charging? You can exchange parts of your salary for more paid vacation or you can take a sabbatical.
• Stay active & healthy : Benefit from a company‑sponsored health membership.
• Elevate your mobility : From car and bike leasing offers to a subsidised Deutschland‑Ticket – your way is our way.
• Think ahead : With our company pension scheme and a great insurance package we take care of your future.
• This is by far not all... We are looking forward to speaking with you about further benefits during the hiring process.

Do you have questions?

For further information please contact the Talent Acquisition Team, [e-mail].

Please understand that for data protection reasons we can only accept applications submitted via our portal. Unfortunately, we cannot consider application documents that reach us by email or post.

What you need to know :

Job Req ID : 237153

Contract type : Permanent

Working time : Full time

Company : E.ON Digital Technology GmbH

Location : Essen, Hannover, München, Berlin, Würzburg, Hamburg, Frankfurt am Main

Function area : IT / Digital; Consulting