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Junior Service Desk Agent

Serco Group plc
München
EUR 40 000 - 70 000
Description du poste
Job Introduction

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations with a wide range of services including ICT support, infrastructure, operations, and development, as well as managing contact centres for key European Institutions, agencies, and organisations across Europe.

Main Responsibilities
  • At least 2 years of experience in a similar role
  • Problem solving skills
  • Strong organisational skills
  • Ability to manage stress effectively
  • Technical competencies (EPO or similar systems)
  • Bi-lingual with proficiency in English and French or German
About the Company

Serco is a leading provider of public services. Our clients are governments and other public sector entities. We operate internationally across five sectors and four regions: Defence, Space, Justice & Immigration, Transport, Health, and Citizen Services, in the UK & Europe, North America, Asia Pacific, and the Middle East. More information can be found at Serco | Europe

Why should you join Serco?
  • Opportunity to contribute to innovation in the public services sector
  • A company committed to diversity and inclusion
  • Permanent employment with a comprehensive benefits package
Our Commitment to Diversity and Inclusion

At Serco, we prioritize performance and potential, supporting the needs of all colleagues. Our diverse team from various backgrounds fosters a strong and vibrant culture. We encourage applications from candidates of all backgrounds, including those with disabilities, and are open to discussing accommodations and flexible working arrangements.

In the UK, we are a Disability Confident Leader and hold the Gold Inclusive Employer Standard; in Belgium, we partner with Diversicom, and in Germany, we are members of the Charter der Vielfalt.

Additional Information

If you have questions, please contact the Serco Europe Recruitment Team.

Employment offers are contingent upon verification of identity and employment eligibility documents.

For any assistance, please reach out to the recruitment team.

This role is categorized under IT Professionals (All types).

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* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.

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