Junior Service Desk Agent

Serco Group plc; München; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

Join a forward-thinking company dedicated to providing essential public services across Europe. This role offers the chance to leverage your problem-solving and organizational skills in a dynamic environment. With a commitment to diversity and inclusion, the company fosters a vibrant culture where innovation thrives. Enjoy permanent employment with a comprehensive benefits package while contributing to meaningful projects that impact communities. If you're passionate about making a difference in the public sector, this opportunity is perfect for you.

Leistungen

Comprehensive benefits package

Diversity and inclusion initiatives

Permanent employment

Qualifikationen

• At least 2 years of experience in a similar role.
• Bi-lingual with proficiency in English and French or German.

Kenntnisse

Problem solving skills

Strong organisational skills

Ability to manage stress effectively

Technical competencies (EPO or similar systems)

Bi-lingual proficiency in English and French or German

Jobbeschreibung

Job Introduction

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations with a wide range of services including ICT support, infrastructure, operations, and development, as well as managing contact centres for key European Institutions, agencies, and organisations across Europe.

Main Responsibilities

• At least 2 years of experience in a similar role
• Problem solving skills
• Strong organisational skills
• Ability to manage stress effectively
• Technical competencies (EPO or similar systems)
• Bi-lingual with proficiency in English and French or German

About the Company

Serco is a leading provider of public services. Our clients are governments and other public sector entities. We operate internationally across five sectors and four regions: Defence, Space, Justice & Immigration, Transport, Health, and Citizen Services, in the UK & Europe, North America, Asia Pacific, and the Middle East. More information can be found at Serco | Europe

Why should you join Serco?

• Opportunity to contribute to innovation in the public services sector
• A company committed to diversity and inclusion
• Permanent employment with a comprehensive benefits package

Our Commitment to Diversity and Inclusion

At Serco, we prioritize performance and potential, supporting the needs of all colleagues. Our diverse team from various backgrounds fosters a strong and vibrant culture. We encourage applications from candidates of all backgrounds, including those with disabilities, and are open to discussing accommodations and flexible working arrangements.

In the UK, we are a Disability Confident Leader and hold the Gold Inclusive Employer Standard; in Belgium, we partner with Diversicom, and in Germany, we are members of the Charter der Vielfalt.

Additional Information

If you have questions, please contact the Serco Europe Recruitment Team.

Employment offers are contingent upon verification of identity and employment eligibility documents.

For any assistance, please reach out to the recruitment team.

This role is categorized under IT Professionals (All types).