Change Management Manager jobs in Germany

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We are harmonizing and optimizing SAP’s support & cloud operations processes on a user‑centric, innovative platform, focused on delivering a simple, stable, effective and desirable internal (for SAP employees) and external (for SAP customers) customer service management – central to this effort is AI.

We are looking for a Product Manager (f/m/d) specializing in Agentic AI to drive and manage the scope of next‑generation autonomous agent scenarios for our Service Management Processes and Solutions (SMPS) customers with a focus on Cloud Operations (e.g. Agentic Incident Management and the surrounding processes). You will define product vision and strategy, translate stakeholder needs into actionable roadmaps, and shape impactful AI products at the intersection of LLM‑based agents, data insights, enterprise integration, drive adoption and continuous improvement.

As the voice of the customer and market, you will own the full product lifecycle—from ideation to delivery and continuous improvement—balancing technical feasibility, business priorities, ethics, and user experience. You’ll collaborate across engineering, UX, data science, and business teams to deliver scalable, responsible AI solutions.

As a Product Manager (f/m/d), you are responsible for defining the agentic scenarios in collaboration with business stakeholders, data scientists and thought leaders. This effort will result in a scalable and well‑defined generative AI landscape that enables business stakeholders to leverage efficiencies and allows them to focus on value‑adding tasks. In general, product management is tasked with steering the strategic direction, fostering collaboration across teams, utilizing relevant data for decision‑making, and consistently aligning the product with technical innovations and the overarching corporate strategy.

• Define and communicate the product vision, roadmap, and value proposition for agent‑based AI products in alignment with business objectives and customer requirements.
• Advocate for data‑driven and product‑led methodologies to drive growth through customer insights and usage data.
• Develop the business case with stakeholders and measure the value generated by the implementation.
• Collaborate with the product owner to prioritize product features and capabilities based on customer needs, business value, and technical feasibility as well as regulatory requirements.
• Assist business stakeholders in adopting existing solutions to leverage efficiencies and realize value.
• Lead ideation, prototyping, and validation of AI agents, tool integrations, and autonomous workflows.
• Stay ahead of advances in agentic AI, safety, compliance, and UX, while mentoring colleagues on modern AI product thinking.
• Partner with engineering, data, and design teams to translate requirements into epics and acceptance criteria.
• Define and track success metrics including driving adoption, by leveraging user feedback and data for continuous improvement.

As the ideal candidate for this role, you should have a solid background in both project and/or product management to articulate a coherent product vision that resonates with the company's overarching strategy. Strong interpersonal, presentation, and communication skills are also crucial as you will act as a bridge to various stakeholders within a global team. Show leadership and teamwork by providing guidance and demonstrating excellent coordination skills, including effective conflict management.

• Master’s degree in computer science, statistics, business engineering, information technology, AI, product management or related fields.
• Proven product management experience in AI/ML, data, or technical products (ideally with LLMs, GenAI, autonomous/multi‑agent systems).
• Strong understanding of agentic AI concepts, orchestration, RAG, tool use, prompt engineering, and evaluation.
• Strong experiences in project management to define clear roadmaps, analytical thinking, and presentation skills.
• Strong communication skills with stakeholders across all management level.
• Prioritize features and requirements based on business value and customer needs.
• Experience defining KPIs, analyzing user feedback, and iterating products responsibly with awareness of compliance, safety and bias.
• Proficient in the German as well as English language.
• Quick learner, passionate, motivated, and self‑managed. Passion for innovation and continuous learning; familiarity with agentic AI frameworks (LangChain, CrewAI, etc.), cloud‑native tech, or enterprise SaaS is a plus.

The Service Management Processes and Solutions Team is part of the Corporate Processes & Information Technology (CPIT) area under the CPIO of Benjamin Blau. We are a fun, agile, motivated team of experts planning, designing, building and operating cloud solutions. Join us to transform SAP to a true cloud native enterprise.

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

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Requisition ID: 439590 | Work Area: Solution and Product Management | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

ERP, Cloud, User Experience, Product Manager, Service Manager, Technology, Operations, Customer Service