Call Center Agent jobs in United States

Location: Münster, Germany

Additional Locations: Aachen, Augsburg, Berlin, Bonn, Bremen, Dortmund, Dresden, Düsseldorf, Essen, Frankfurt, Hamburg, Hannover, Jena, Karlsruhe, Kiel, Koblenz, Köln, Leipzig, München, Münster, Neumünster, Nürnberg, Paderborn, Potsdam, Rostock, Saarbrücken, Siegen, Stuttgart, Ulm, Walldorf

Are you passionate about the smooth operation of e-commerce or CRM platforms and enjoy providing expert advice to customers regarding their application management? Do you thrive on analyzing, qualifying, and resolving fault situations? If so, adesso might be the right place for you!

As a Customer Service Manager, you will be responsible for the productive deployment of e-commerce platforms, primarily based on SAP Customer Experience (Sales, Service, Marketing, E-Commerce, and Customer Data), with a focus on SAP Sales or Commerce Cloud. You will utilize modern tools to keep your systems up and running.

In detail, your responsibilities will include:

1. Collaborating with team members to ensure the successful implementation of SAP CX projects for our clients.
2. Handling incident reports and service requests, ensuring timely resolution.
3. Coordinating the deployment of solutions with us, our clients, and relevant service providers.
4. Analyzing and qualifying fault situations, reading log files, and maintaining oversight of the entire environment.
5. Maintaining close communication with clients and software development professionals.
6. Keeping operational documentation up to date.

Qualifications:

• Education or university degree in a relevant IT field.
• Experience in support roles, application management, or customer service, ideally with SAP Customer Experience Cloud and integration of third-party systems.
• Enjoyment in analyzing and diagnosing errors.
• Experience with common support tools and familiarity with Kubernetes/cloud environments is advantageous.
• Ideally, you understand interfaces (REST, JSON, XML) used to connect surrounding systems like ERP, CRM, PIM, DAM, CMS, etc.