VR Systems Technician & IT Support (m/f/d)

Hologate GmbH; München; Hybrid; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading international technology company is seeking a highly motivated VR Systems Technician & IT Support to join their Enterprise Support team. This role requires providing technical support, installing systems, and ensuring customer satisfaction. Candidates should be fluent in German and English, with hands-on IT support experience and a customer-focused approach. Join a dynamic team in a fast-growing, innovative environment with flexible working hours.

Leistungen

Flexible working hours

Hybrid-working options

Dynamic work environment

Opportunity for ownership

Qualifikationen

• Fluent in German and English is required.
• Hands-on experience in 1st and 2nd level IT support.
• Strong communication skills and a service-oriented attitude.

Aufgaben

• Provide technical support for HOLOGATE VR systems.
• Install, configure, and commission systems at customer sites.
• Travel to perform installations and customer training.
• Diagnose and resolve technical issues.
• Manage multiple support cases in line with SLAs.

Kenntnisse

Fluent in German

Fluent in English

1st and 2nd level IT support

Knowledge of common operating systems (Windows, macOS)

Basic understanding of networking technologies

Strong communication skills

Service-oriented attitude

Problem-solving mindset

Team player

Customer-focused

Jobbeschreibung

About the job

HOLOGATE is looking for a highly motivated VR Systems Technician & IT Support (m/f/d) to join our Enterprise Support team. In this role, you will be responsible for delivering reliable day-to-day support to our clients, ensuring smooth operations and the best possible experience with our products and services. You will work in flexible shifts to provide timely assistance, troubleshoot issues, and help maintain a high standard of customer satisfaction across all HGXR deployments.est new technologies and system updates, contributing to technical documentation and internal knowledge sharing

We offer

• The opportunity to work in an innovative, fast-growing international technology company
• Room for ownership and the ability to actively contribute to our operational excellence
• Flat hierarchies, short decision-making processes, and a dynamic work environment
• Flexible working hours and hybrid-working options
• A motivated, creative team and a company culture built on openness and progress

Responsibilities

• Provide inhouse, remote, and on-site technical support for HOLOGATE VR systems, covering hardware, software, and network-related issues
• Install, configure, and commission HGXR systems at customer sites, ensuring stable, secure, and fully operational deployments
• Travel regularly within the DACH region to perform installations and on-site customer training
• Diagnose and resolve system, hardware, software, and configuration issues, taking full ownership of support cases until resolution
• Manage, prioritize, and track multiple support cases and installation tasks in line with agreed service-level agreements (SLAs)

Key Qualifications

• Fluent in German and English (both required)
• Hands-on experience in 1st and 2nd level IT support
• Solid knowledge of common operating systems (Windows, macOS) and basic understanding of networking technologies
• Strong communication skills and a friendly, service-oriented attitude when interacting with clients and colleagues
• Problem-solving mindset with the ability to remain calm and effective under pressure
• Team player with an independent, structured, and reliable working style
• Customer-focused, with the goal of delivering high satisfaction and smooth technical operations
• Willingness to continuously learn, adapt, and develop skills in emerging technologies