UX Writer Senior Associate (all genders)

J.P. Morgan; Berlin; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A global financial services firm is seeking a UX Writer in Berlin to shape the Chase Germany app and customer communications. The ideal candidate will craft empowering content, collaborate closely with designers and product teams, and manage multiple projects. Candidates should have a degree in a related field and experience in UX product writing. This is a full-time onsite position requiring fluency in English and experience in crafting UX writing. The firm offers a dynamic environment focused on seamless customer experiences.

Qualifikationen

• Portfolio with examples of UX writing projects.
• Comfortable working with localization teams.
• Ability to learn about new topics.

Aufgaben

• Craft effective, meaningful copy for customer journeys.
• Present work and recommendations to stakeholders.
• Collaborate with UX research sessions.

Kenntnisse

Fluent in English

Skilled writer

Experience crafting UX product copy

Highly curious

Comfortable working onsite

Ausbildung

Bachelor’s degree in Communications, English, Journalism, Creative Writing, Human Centred Design

Tools

Jira

Confluence

Jobbeschreibung

Are you eager to work at a dynamic digital bank creating seamless customer experiences? Join JPMorgan Chase & Co. in Berlin as a UX Writer to shape the Chase Germany app and customer communications.

We're seeking a proactive communicator and UX thinker familiar with German banking to craft empowering content. You will be a part of our Design and Customer Experience team, reporting to the VP UX writer, onsite in Berlin.

Job responsibilities

• Craft effective, meaningful copy to shape customer journeys focusing on tone, accessibility and meaning for different audiences

• Present and communicate work and recommendations to partners, content and design leadership, and stakeholders across the business

• Work with other UX writers by giving and receiving feedback, and sharing best practices to help elevate our work and maintain consistency across experiences

• Work closely with designers, product managers, researchers, localisation specialists and engineers to shape end-to-end customer experiences

• Understand, consider and balance business goals and requirements, regulatory requirements, and tech constraints with good customer outcomes

• Manage multiple projects and deadlines

• Learn, understand and work with content team processes

• Contribute to writing guidelines to maintain consistency

• Collaborate with and manage multiple stakeholders more widely across the business including marketing, legal, compliance, privacy, risk and customer servicing teams

• Join UX research sessions and use learnings to inform our content experience

Required qualifications, capabilities, and skills

• You’re fluent in English and skilled writer

• You have experience crafting UX product copy and you know when to be consistent and when to deviate (for a better experience) in an app flow, buttons, help messages and push notifications

• You have a portfolio with examples of UX writing projects you’ve worked on

• You’re highly curious, value user research, and using insights to adapt and improve work

• You're comfortable working with localisation teams to maintain meaning and a unified voice across different languages

• You’re comfortable learning about new, unfamiliar topics, and asking the right questions to build your understanding

• You're comfortable working onsite at our Berlin office, 5 days a week

Preferred qualifications, capabilities and skills

• You have a Bachelor’s degree in Communications, English, Journalism, Creative Writing, Human Centred Design or something similar

• You have experience with Jira and Confluence (or similar software)

• You have experience in banking, FinTech, or financial services

• You have some German language skills, and can contribute to discussions about German language choices