Technical Support Engineer - German speaker

NetApp; München; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A well-known technology company is seeking a Technical Support Engineer - German speaker to provide support for their products. Responsibilities include troubleshooting and collaborating with engineers. Candidates should have a Bachelor’s degree in a related field and be proficient in German (B2 level). This position offers a hybrid work model.

Qualifikationen

• 1 - 2 years of experience in UNIX, Linux, Windows networking administration or technical support is desired.
• Good written and verbal communication skills in German language (B2 level).
• Strong aptitude for learning new technologies.

Aufgaben

• Provide technical support via telephone, web, or autosupport.
• Research customer issues in a timely manner and follow up directly.
• Collaborate with other Technical Support Engineers.

Kenntnisse

Technical problem-solving

Customer service

Self-learning

Ausbildung

Bachelor of Science Degree in Computer Science or related field

Jobbeschreibung

Title: Technical Support Engineer - German speaker

Location: Cork, Munster, IE, T12 H682

Requisition ID: 132163

Overview

As a Technical Support Engineer - German Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and / or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position.

Responsibilities

• Provide technical support via telephone, web or autosupport.
• Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
• Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
• Escalate cases to other more senior Technical Support Engineers and / or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
• Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
• Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
• Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
• Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.

Qualifications

• A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
• 1 - 2 years of experience in UNIX, Linux, Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
• Good written and verbal communication skills in German language (B2 level)
• Good interpersonal communication and customer service skills
• Strong aptitude for learning new technologies
• Creative approach to problem solving

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