Technical ServiceNow Administrator/Solution Consultant (all genders)

MHP - Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH; Ludwigsburg; Vor Ort; EUR 65.000 - 85.000; Vollzeit

Zusammenfassung

A leading IT consulting firm based in Germany is looking for a Technical ServiceNow Administrator/Solution Consultant. In this role, you will ensure optimal performance of the ServiceNow platform through operations, maintenance, and development. You will require a degree in Computer Science or Business Informatics, with at least 4 years of experience in ServiceNow administration and necessary certifications. The position offers a full-time contract in a dynamic, innovative environment with 30 days of vacation.

Leistungen

Flexible working hours

30 days of vacation

Supportive work environment

Qualifikationen

• At least 4 years of experience in ServiceNow administration.
• ServiceNow Certified System Administrator (CSA) certification is mandatory.
• Experience with ITIL Foundation or ServiceNow developing skills is a plus.

Aufgaben

• Ensure stable and secure operations of the ServiceNow platform.
• Implement and configure new ServiceNow modules and integrations.
• Handle 2nd-level support for ServiceNow-related incidents and problems.

Kenntnisse

ServiceNow administration

ITSM processes

Analytical thinking

Collaboration

Communication

Ausbildung

Degree in Computer Science or Business Informatics

Tools

REST

SOAP

IntegrationHub

Jobbeschreibung

Are you passionate about IT service management and cloud-based enterprise platforms? Do you combine strong technical know-how in ServiceNow with a structured and reliable approach to daily operations? Then join our team and help ensure stability, performance, and continuous improvement of our ServiceNow platform.

As a Technical ServiceNow Administrator/Solution Consultant, you will play a key role in maintaining, developing, and optimizing our ServiceNow environment—ensuring a secure, stable, and efficient platform that supports our organization’s digital service delivery.

The following tasks await you:

• Platform Operations & Maintenance: You ensure the stable and secure operation of the ServiceNow platform through regular system checks, performance monitoring, patching, and upgrades. You safeguard compliance with security, performance, and availability standards.
• Implementation & Configuration: You implement and configure new ServiceNow modules (e.g. ITSM, CSM) and integrations with third-party systems. You design efficient workflows, optimize performance, and ensure reliable data exchange using REST, SOAP, and IntegrationHub.
• Development & Automation: You design and develop ServiceNow components, workflows, and automations to enhance usability and operational efficiency—always in line with platform best practices and governance standards.
• Incident, Problem & Change Management: You handle 2nd-level support for ServiceNow-related incidents and problems, perform root cause analyses, manage change requests, and support release processes to ensure continuous improvement of platform operations.
• Collaboration & Continuous Improvement: You collaborate with internal teams and external partners to align ServiceNow capabilities with business requirements and contribute to a culture of stability, service quality, and innovation.

In order to be prepared for your path as a Technical ServiceNow Administrator/Solution Consultant, you bring the following qualifications:

• Degree in in Computer Science, Business Informatics, or a comparable field, and bring at least 4 years of experience in ServiceNow administration within enterprise IT environments.
• Passion for building, maintaining, and evolving enterprise service platforms, with a strong focus on ServiceNow operations, ITSM processes, and platform governance. Certifications such as ServiceNow Certified System Administrator (CSA) are mandatory; ITIL Foundation or ServiceNow developing skills are a plus.
• Your way of working is structured, reliable, and proactive, characterized by analytical thinking, service orientation, and a strong sense of ownership. You communicate effectively, collaborate across teams, and act as a trusted partner for both technical and business stakeholders.

Things to know before departure:

• Start: by appointment – always at the beginning of a month
• Working hours:full-time (40h) & 30 days of vacation
• Employment relationship: Unlimited
• Field: Operations
• Flexibility & willingness to travel
• Other:a valid work permit; if necessary, we can apply for the work permit as part of our recruiting process. The procedure takes time and has an influence on the start date.

As a technology and business partner, MHP digitizes its customers' processes and products and accompanies them in their IT transformations along the entire value chain. As a digitalization pioneer in the mobility and manufacturing sectors, MHP transfers its expertise to a wide variety of industries and is the premium partner for thought leaders on the way to a Better Tomorrow.

MHP serves over 300 customers worldwide: leading corporations and innovative medium-sized companies. MHP provides both operational and strategic advice and provides proven IT and technology expertise as well as specific industry know-how. MHP operates internationally as OneTeam, with headquarters in Germany and subsidiaries in the USA, UK, Romania and China.

For 25 years, MHP has been shaping the future together with its customers. More than 3,000 MHP employees are united by the demand for excellence and sustainable success. This aspiration continues to drive MHP – today, tomorrow and in the future.

At MHP, you will continuously grow with your tasks in an innovative and supportive environment. This makes us the perfect sparring partner for your career. This is the perfect partner for your career. Both for professional input and professional networking. Among other things, we offer you:

• We support and appreciate colleagues as they are and celebrate our successes together.
• We are always happy about creativity and new impulses.
• In terms of time and place – depending on the project, at home, in the office, at the customer's premises.
• You have the opportunity to grow with us, in your tasks, your know-how and in your responsibility.

You can find a comprehensive overview of our benefits here .

It's best to apply right away. Simply online via our JobLocator . There you can send us your application documents, such as CV, certificates and, if applicable, project lists, in just a few clicks. A cover letter is not required.

By the way: When we receive your application, our recruiting team checks across departments whether there is a suitable position for you. Regardless of current job advertisements, we will try to find the most suitable job for you at MHP.

Do you have any questions? Then check out our FAQs on our Careers page. .

If you have any further concerns, please contact our recruiting team on [phone].