Technical Project Manager - Customer Delivery

-; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading AI solutions provider located in Berlin is seeking a Technical Project Manager to manage customer delivery of their AI solutions. This role involves acting as the primary contact for clients, ensuring project goals are met and driving customer satisfaction. The ideal candidate has over four years of experience in project management within the enterprise software sector and a strong customer-first mindset. This position offers a remote-first setup alongside a competitive salary and various perks.

Leistungen

Flexible working hours

30 days vacation

Monthly sports and mental health support

Annual learning and development budget

Dog-friendly office

Qualifikationen

• 4+ years in Technical Project/Program Management or Customer Delivery in Enterprise software.
• Experience with project management methodologies such as Agile and Waterfall.
• Ability to communicate technical concepts related to Cloud environments.

Aufgaben

• Serve as the main point of contact for customers during delivery.
• Own the planning, execution, and reporting for customer implementations.
• Drive excellence in delivery by refining playbooks, templates, and processes.

Kenntnisse

Technical Project Management

Stakeholder Management

Agile Methodologies

Problem-solving

Communication Skills

Tools

Jira

Asana

Jobbeschreibung

TL;DR

We are looking for a Technical Project Manager - Customer Delivery who will lead the successful implementation and delivery of technical solutions for our customers. You will be the central contact for clients during projects and responsible for ensuring we deliver on time, within scope, and with clear customer value. You will serve as the bridge between customers and deepset Solution Delivery, Engineering and GTM teams. This role requires a balance of project management expertise, technical acumen, and customer facing communication skills.

Why deepset

At deepset, we’re on a mission to make custom AI solutions accessible to every organization. With Haystack, thousands of developers build advanced LLM applications every day, while our enterprise‑ready AI Platform helps companies turn large language models into business value. We’re remote‑first, flexible, and built on a culture of trust and ownership. You’ll collaborate with top‑tier tech talent, tackle meaningful challenges, and help transform complex AI into solutions that are simple, powerful, and ready for the real world.

What you will do

• Serve as the main point of contact for customers during delivery, managing expectations and communications through complex AI deployments.
• Own the planning, execution, and reporting for customer implementations with deepset using Haystack, deepset AI Platform and custom solutions. Ensuring customers achieve value quickly and build trust in our solutions.
• Run regular project check‑ins, track milestones, manage scope, and ensure a smooth customer experience.
• Manage risk, dependencies and blockers, elevate when needed, and proactively manage solutions.
• Produce project plans, dashboards, and status updates that make progress, status and risks transparent to internal and external stakeholders.
• Drive excellence in delivery by helping to define and refine delivery playbooks, templates, and processes to scale our Enterprise delivery function.
• Maintain high levels of customer satisfaction and ensure clear documentation in CRM and other systems.

Requirements

• 4+ years of Technical Project/Program Management or Customer Delivery in Enterprise software (AI, SaaS, or infrastructure preferred).
• Proficiency in project management methodologies (Agile, Waterfall) and tools (Jira, Asana, etc.).
• Familiar with and able to communicate technical concepts related to APIs, Cloud environments (AWS/GCP/Azure), deployment models (On‑Prem, Cloud and Hybrid), and software integration.
• Excellent communication and stakeholder management skills with both technical and non‑technical audiences.
• Proven experience in leading external delivery projects, managing stakeholders at senior levels, and building strong client relationships.
• Highly organised, detail‑oriented, and able to manage multiple projects simultaneously.
• Problem‑solver with strong conflict‑resolution and risk‑management abilities.
• Highly organised, proactive, and comfortable owning outcomes with minimal oversight.
• Customer‑first mindset, focused on driving value and successful outcomes.
• Experience in creating, documenting, and iterating on processes to drive operational excellence.

Nice to have

• PMP, PRINCE2, Scrum, or Agile certification.
• Hands‑on experience with APIs, integrations, or data migration projects.
• Experience working with public sector, finance, or regulated industries.
• Business fluency in German.

Benefits

• Remote‑first setup with flexible hours & tech of your choice
• 30 days vacation + extra days for family sick leave
• Competitive salary & stock options for every team member
• Monthly sports & mental health support allowance with Oliva
• Annual learning & development budget
• Monthly team socials & in‑person meetups
• Dog‑friendly Berlin HQ