TECHNICAL CLIENT SERVICES MANAGER (f/m/d)

360T; Frankfurt; Hybrid; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading FX trading platform in Frankfurt is seeking a Technical Client Services Manager. In this role, you will provide exceptional support to customers, tackle technical and business challenges, and maintain strong client relationships. The position requires flexibility for weekend availability and a solid background in IT and client services. Join this multinational organization to explore diverse growth opportunities and contribute to a market-leading team.

Leistungen

Clear career path

Regular performance appraisals

Access to internal learning opportunities

Multicultural work environment

Team bonding activities

Qualifikationen

• Bachelor's degree in a related field, preferably computing-based.
• Understanding of fundamental IT concepts like Java, TCP/IP, and web technology.
• Experience in client services or trading environments.

Aufgaben

• Deliver outstanding service to new and existing customers.
• Cultivate strong relationships with clients.
• Resolve technical issues during initial interactions.

Kenntnisse

Customer service skills

Organizational skills

Technical troubleshooting

Java

Performance troubleshooting

Communication skills

Self-motivated

Fluent English

Ausbildung

Bachelor's degree in a related field

Tools

Java-based client software

Jobbeschreibung

Your Role

As a Technical Client Services Manager, you will be part of a global team, providing exceptional support to our customers throughout their journey with 360T, one of the leading Foreign Exchange platforms worldwide. You will tackle a diverse range of tasks in a stimulating SaaS environment, serve as the primary contact for our clients, and enjoy significant growth opportunities. This role includes weekend availability, offering flexibility and variety in your work schedule.

As 360T operates a 24/7 global support model, including weekends, this role requires a flexible mindset and occasional weekend availability to ensure seamless client coverage and continuity across time zones in a true follow-the-sun approach.

Your Responsibilities

• Deliver outstanding service to both new and existing customers
• Cultivate and maintain strong relationships with key client intermediaries
• Address and resolve technical issues or business workflow challenges during initial client interactions
• Assist clients in diagnosing hardware infrastructure problems
• Identify software issues and collaborate with internal teams to find solutions
• Efficiently manage the escalation process for unresolved incidents
• Investigate and resolve trading issues
• Conduct regression testing across our platform's full range of products and features
• Support account managers and clients during “go live” phases, resolving connectivity and technical issues with our Java-based client software
• Keep your knowledge of company products and services up-to-date and share it with clients

Your Profile

• Bachelor's degree in a related field, university degree, or equivalent; computing-based disciplines preferred, but other degrees considered based on experience
• Understanding of fundamental IT concepts: Java, TCP/IP, MacOs, Windows, web technology, log file analysis, performance/connectivity troubleshooting
• Experience in client services, middle office, or back office within a global markets sales & trading division, FX, or treasury environment
• Exceptional customer service skills, detail-oriented, and service-focused
• Excellent organizational skills, ability to work under pressure, and meet tight deadlines
• Ability to communicate technical/product information to non-technical audiences
• Self-motivated with a proactive work ethic and consistently high output
• High proficiency in spoken and written English
• Collaborate closely with global client service teams to ensure consistent, 24/7 support as part of our follow-the-sun coverage model, including weekend shifts

Our Offer

• Clear career path: Possibility to switch between Software Development teams according to interests, projects, and skills
• Regular Performance Appraisals: Continuous feedback to help you grow and excel
• Learning and Development: Access to growth opportunities, including our internal "360T Academy"
• Diverse Culture: Work in a multinational, multicultural environment that values collaboration and inclusion
• Team Bonding: Enjoy social gatherings and a supportive team atmosphere

We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. The position is based in Frankfurt am Main and is available immediately.

How to Apply

If your background and qualifications meet these specifications, please forward your application including your salary expectation and the earliest starting date by clicking the “Apply” button.

Contact

Irune Del Buey
People & Culture Manager
Grüneburgweg 16-18
60322 Frankfurt am Main

About us

360T is one of the globally leading trading platforms for Foreign Exchange (FX). As Deutsche Börse Group’s powerhouse for FX, 360T provides a web-based trading technology for over-the-counter (OTC) instruments, integration solutions and related services. Since its inception in 2000, the company has developed and maintained a state-of-the-art multi-bank portal for foreign exchange, crypto, cash and money market products. With over 2,900 Buy-Side customers and more than 200 liquidity providers across 75 different countries, 360T is uniquely positioned to connect the global FX industry.

Headquartered in Frankfurt am Main, Germany, 360T maintains subsidiaries in London (360 Trading Networks UK Limited), New York (360 Trading Networks Inc), Singapore (360T Asia Pacific Pte. Ltd.), Mumbai (ThreeSixty Trading Networks (India) Pvt Ltd), Kuala Lumpur (360 Trading Networks Sdn Bhd) and Dubai (360 Trading Networks (DIFC) Limited).