Team Lead Forward Deployed Engineering (fmd)

Parloa; Berlin; Hybrid; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

A leading Generative AI startup in Berlin is looking for a Team Lead Forward Deployed Engineering to spearhead enterprise AI adoption. The role involves managing a high-impact team, ensuring delivery excellence, and providing technical leadership across multiple projects. Candidates should have substantial experience in software engineering with a proven track record in complex project delivery and team development. The position offers flexible working hours, competitive compensation, and opportunities for personal growth in a dynamic, multi-national environment.

Leistungen

Competitive compensation and equity package

Flexible working hours and 28 vacation days

Team events and social activities

Access to training and development budget

Work from home or office

Sponsored office lunches

Qualifikationen

• 8 years in software engineering, systems integration, DevOps or data engineering roles with production responsibility.
• Proven ability to lead and develop engineers, including coaching and hiring.
• Demonstrated success delivering complex technical projects in large enterprises.
• Strong capabilities across backend engineering, APIs, cloud platforms, Kubernetes.
• Ability to drive smaller technical workstreams end-to-end and debug/implement when necessary.
• Strong planning, prioritisation, capacity thinking and risk management skills.
• Confident communication with customer engineering teams and senior stakeholders.

Aufgaben

• Lead and develop a team of FDEs, hire, coach and set clear expectations.
• Manage staffing and capacity planning across strategic projects.
• Own engineering delivery across deployments and manage risks and align stakeholders.
• Implement lightweight tracking and reporting for visibility without bureaucracy.
• Guide architecture and implementation choices, unblock issues in production.
• Build reusable patterns, playbooks and standards for field engineering.
• Translate customer needs into productisation proposals and collaborate with teams.

Jobbeschreibung

As Team Lead Forward Deployed Engineering (f/m/d) at Parloa you’ll be on the front lines of enterprise AI adoption, leading a high‑impact team of FDEs that deliver our most strategic enterprise deployments. Your mission is to ensure consistent deployment excellence: predictable delivery, strong engineering quality, and fast unblocking in complex enterprise environments, while staying technically credible yourself.

FDEs are our in‑field engineers. They build what doesn’t exist yet, adapt architecture to enterprise realities, and engineer integrations across systems and APIs to make deployments successful. As Team Lead you make that work repeatable and reliable across multiple customer projects through strong delivery leadership, clear priorities and hands‑on technical guidance.

IN THIS ROLE YOU WILL:

• Lead and develop the team: hire, coach and grow a team of FDEs; set clear expectations; run 1:1s, feedback cycles and performance development.
• Own capacity planning and staffing: allocate engineers across parallel strategic projects, manage load and utilisation and anticipate delivery bottlenecks early.
• Drive project delivery management: own engineering delivery across deployments, milestones, dependencies, risk management, escalation paths and stakeholder alignment.
• Establish time tracking and delivery visibility: implement lightweight tracking and reporting that creates trusted insight into effort progress and capacity without bureaucracy.
• Provide technical leadership and escalation support: guide architecture and implementation choices, review designs / code when needed and unblock high‑severity issues in production environments.
• Create scalable field engineering practices: build reusable patterns, playbooks and standards that improve reliability, maintainability and speed across deployments.
• Shape the product via field learnings: translate recurring customer needs into clear productisation proposals and partner with Product / Core Engineering to reduce one‑offs over time.
• Partner with customer engineering and enterprise stakeholders: collaborate directly with customer teams (architecture, security, platform) to deliver outcomes and build long‑term technical trust.

WHAT YOU BRING TO THE TABLE:

• Experience level: 8 years in software engineering, systems integration, DevOps or data engineering roles with meaningful production responsibility.
• People leadership: proven ability to lead and develop engineers (e.g. formal management, team‑lead responsibilities, coaching, hiring, performance growth).
• Enterprise delivery track record: demonstrated success delivering complex technical projects in large enterprise environments with multiple stakeholders and constraints.
• Technical breadth and depth: strong capabilities across backend engineering, APIs, cloud platforms, Kubernetes, infrastructure‑as‑code, and databases – able to review designs and guide production decisions.
• Hands‑on effectiveness: able to personally own and drive smaller technical workstreams end‑to‑end and to jump into debugging/implementation when necessary.
• Operational excellence: strong planning, prioritisation, capacity thinking and risk management; creates delivery clarity without unnecessary process overhead.
• Customer‑facing communication: confident and credible with customer engineering teams and senior technical stakeholders; clear written and verbal communication.

Strong plus: experience building or integrating AI/LLM‑powered systems (agent workflows, orchestration, evaluation, vector databases, guardrails) ideally in forward‑deployed or solution‑engineering environments.

WHATS IN IT FOR YOU:

• Join a diverse team of 40 nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer‑facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health weekly sponsored office lunches.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights and other social activities.
• Work from home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas and fresh fruits, cereals and drinks.

Your recruiting process at Parloa:

Recruiter video call – Meet your manager – Technical Interviews – Bar Raiser Interview

Why Parloa

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice‑first GenAI platform for contact centres is built on the best AI technology to automate customer service with natural‑sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centres into value centres by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400 people in Berlin, Munich and New York.

When you join Parloa you become part of a dynamic and innovative team made up of over 34 nationalities that is revolutionising an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR and ISO compliance including ISO 27001 in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.