Team Lead, Enterprise Engagement DACH

Parloa GmbH; München, Berlin; Hybrid; EUR 75.000 - 90.000; Vollzeit

Zusammenfassung

A cutting-edge AI startup in Munich seeks a Team Lead for Enterprise Customer Engagement to lead a high-performing team. The role involves owning KPIs, supporting enterprise customers, and driving customer value. Ideal candidates will have 6-8 years in Customer Success with leadership experience. Excellent communication skills in German and English are essential. Flexible working conditions and competitive compensation are offered.

Leistungen

Competitive compensation

Flexible working hours

28 vacation days

Training and development budget

Regular team events

Qualifikationen

• 6-8+ years of experience in Customer Success, Consulting, or Account Management.
• Proven ability to lead and develop high-performance teams.
• Strong track record of driving customer adoption and value realization.
• Experience in handling complex customer escalations.
• Excellent communication skills in German and English.

Aufgaben

• Lead and develop a team of Enterprise Engagement Managers.
• Own KPIs across adoption, retention, and delivery excellence.
• Support enterprise customers at a strategic level.
• Enable scalable execution with defined processes and playbooks.
• Act as a transformation partner to customers.

Kenntnisse

Customer Success

Leadership

Strategic Thinking

Communication skills

AI Understanding

Jobbeschreibung

Join us in reimagining customer experience with Agentic AI — and lead others to do the same.
As Team Lead, Enterprise Customer Engagement DACH (f/m/d) at Parloa, you lead and grow a high‑performing team of Enterprise Customer Engagement Managers. You are accountable for customer outcomes, team performance, and scalable impact across Parloa’s Enterprise segment.

You combine strategic customer leadership with people leadership: empowering your team to guide enterprise customers from implementation through adoption, optimization, and expansion — while continuously raising the bar on execution, collaboration, and customer value.

This is your opportunity to shape how Parloa scales customer engagement, develop future leaders, and help enterprise customers unlock long‑term business value through intelligent AI agents.

IN THIS ROLE YOU WILL:

• Lead and develop a team of Enterprise Engagement Managers — create trust, coach for impact, and empower your team to perform at their best.
• Own and drive team KPIs across adoption, retention, expansion, and delivery excellence — ensuring outcomes are measurable and visible.
• Act as an escalation and unblocker — support your team in navigating complex stakeholder situations, critical customer moments, and enterprise‑level challenges.
• Support enterprise customers at a strategic level — engage in key accounts when needed as executive sponsor, advisor, or escalation point.
• Unlock customer impact - create demonstrable customer value and ROI, navigating risks and unlocking expansion potential with the team.
• Enable scalable execution — help define, refine, and operationalize processes, playbooks, and automation to support further team scaling.
• Act as a transformation partner to customers — advise enterprise organizations through their AI‑driven CX journey with Parloa, helping them define a long‑term vision for their organization and presenting Parloa’s value narrative
• Partner cross‑functionally with Sales, PS, Product, Engineering, and Leadership to ensure smooth implementations, strong feedback loops, and customer‑first decision‑making.

WHAT YOU BRING TO THE TABLE:

• 6‑8+ years of experience in Customer Success, Consulting, or Account Management with enterprise customers, including 1–2 years of people leadership experience.
• Proven ability to lead, coach, and develop others, building trust‑based relationships and a high‑performance team culture.
• Strong track record of owning outcomes and KPIs, turning customer adoption and value realization into renewals, expansion, and sustained revenue growth.
• Experience handling complex customer escalations and navigating senior stakeholder environments with confidence and empathy.
• A strategic mindset paired with hands‑on execution — you think big, act fast, and hold yourself and others to a high standard.
• Passion for AI, automation, and digital transformation, with the ability to translate technical capabilities into clear business value.
• Excellent communication and presentation skills in German and English, engaging with senior stakeholders and executives.

WHAT'S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer‑facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.

Why Parloa?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice‑first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural‑sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $350 million Series D investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.