Support Engineer, Managed Operations (m/w/d) - AWS European Sovereign Cloud Development Center [...]

AWS European Sovereign Cloud Development Center GmbH - M94; Dortmund; Vor Ort; EUR 55.000 - 70.000; Vollzeit

Zusammenfassung

A leading cloud services provider in Dortmund is seeking a Support Engineer to join their European Sovereign Cloud team. You will oversee the launch of innovative cloud services, collaborate with various AWS teams, and resolve technical challenges. The ideal candidate has a Bachelor's degree in Computer Science and experience in troubleshooting Linux and networking issues. This role offers an exciting opportunity to influence cloud operations while ensuring high availability for EU customers.

Leistungen

Relocation support within the EU

Flexible work-life balance

Qualifikationen

• Fluency in written and spoken English is required.
• Candidate must be a national of an EU member state.
• Knowledge or experience troubleshooting Linux and networking issues.

Aufgaben

• Oversee the launch of the European Sovereign Cloud in 2025.
• Collaborate with AWS teams to improve service availability and performance.
• Resolve issues for software systems and improve tools and processes.

Kenntnisse

Troubleshooting

Linux systems

Networking issues

AWS services

Ausbildung

Bachelor's degree in computer science or related IT discipline

Tools

CloudFormation

Ansible

CloudWatch

Jobbeschreibung

Overview

AWS is set to introduce the inaugural European Sovereign Cloud (ESC), marking a significant development in Utility Computing (UC). To spearhead this initiative, we are actively seeking experienced support engineers with a strong background in cloud operations. As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high-availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, exclusively for EU customers. Responsibilities will encompass overseeing the launch of the ESC in 2025, working closely with global AWS teams, and influencing the evolution of AWS services and technology. A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day-to-day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC. The overarching goal is to deliver scalable services and ensure a high-availability experience for EU customers. If you are an experienced professional ready for a challenging and impactful opportunity, we invite you to join our efforts in building a best-in-class development engineering and operations team that aligns with AWS\' commitment to customer satisfaction and continual innovation.

Key job responsibilities

• Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work / Life Balance and Culture

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth\’s Best Employer. You’ll find endless knowledge-sharing, mentorship and other career-advancing resources to help you develop into a better-rounded professional.

A day in the life

You’ll typically spend your time resolving less time-sensitive issues for software systems in your team’s care, while always looking for ways to improve services, procedures, documentation, and tools. When SOPs are not well defined or ambiguous, you’ll use your judgement on when to escalate and when to dive deep. You’ll be the go-to person for keeping your team’s systems running efficiently. You may occasionally participate in on-call rotations to resolve incidents occurring out-of-hours.

Eligibility requirements

• Fluency in written and spoken English is required.
• Candidate must be a national of an EU member state and residing in the EU to operate the AWS European Sovereign Cloud.
• Amazon will provide relocation support for successful applicants relocating within the European Union.
• Employees will participate in an On-Call rota.

About the team

Utility Computing (UC) European Sovereign Cloud (ESC) is a part of AWS Utility Computing (UC). AWS UC provides product innovations—from foundational services such as Amazon S3 and EC2, to continually released new product innovations that set AWS services apart. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, IoT, Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Managed Operations engineers engage with AWS customers who require specialized security solutions for their cloud services.

Qualifications

• Grundqualifikationen — This role requires you to be a national of an EU member state.
• Bachelor\'s degree in computer science (or related IT discipline) or equivalent industry experience.
• Knowledge or experience troubleshooting, with the ability to diagnose and resolve Linux and networking issues, and address problems affecting performance, reliability, and availability of software systems.

Preferred qualifications

• Able to read scripts or code with comments to understand how something should be operating.
• Able to execute standard operating procedures and follow operational best practices.
• Knowledge or experience operating services in AWS or other cloud systems, or Infrastructure as Code (CDK, CloudFormation, Puppet, Chef, Ansible, or similar).
• Knowledge or experience operating 24x7 high-availability, distributed software applications; experience with performance tuning and monitoring frameworks (CloudWatch, Datadog, Grafana, Elastic or similar).

Amazon is an equal opportunities employer. We believe that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit the Amazon career page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Support Engineer Managed Operations m/w/d AWS European Sovereign Cloud Development Center GmbH M94 • Dortmund, DE