Support Engineer, Managed Operations (m/w/d)

AWS European Sovereign Cloud Development Center GmbH; Hamburg; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading cloud services provider in Hamburg is seeking a Support Engineer to join their Managed Operations team. This role is pivotal in launching the European Sovereign Cloud, enhancing operations, and ensuring the reliability of AWS services for EU customers. Candidates require a Bachelor's degree in Computer Science and troubleshooting experience with Linux. The position offers growth opportunities and support for relocation within the EU.

Leistungen

Work / Life Balance

Inclusive Team Culture

Mentorship & Career Growth

Relocation support for EU applicants

Qualifikationen

• Candidate must be a national of an EU member state.
• Bachelor's degree in computer science or related field required.
• Experience troubleshooting with Linux and networking issues.

Aufgaben

• Collaborate with technology leaders to enhance operations.
• Lead the launch of the ESC in 2025 with global teams.
• Guide teams delivering high-availability AWS services.

Kenntnisse

Troubleshooting Linux issues

Networking issues resolution

Performance tuning and monitoring

Infrastructure as Code (CDK, CloudFormation, etc.)

Ausbildung

Bachelor's degree in computer science or related IT discipline

Tools

CloudWatch

Datadog

Grafana

Elastic

Jobbeschreibung

Overview

AWS is set to introduce the inaugural European Sovereign Cloud (ESC), marking a significant development in Utility Computing (UC). To spearhead this initiative, we are seeking experienced support engineers with a strong background in cloud operations. As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high-availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, exclusively for EU customers. The responsibilities include overseeing the launch of the ESC in 2025, working closely with global AWS teams, and influencing the evolution of AWS services and technology. A typical day involves collaborating with technology leaders, contributing to day-to-day operations, and improving availability, reliability, latency, performance, and efficiency of the ESC. The overarching goal is to deliver scalable services and ensure a high-availability experience for EU customers.

If you are an experienced professional ready for a challenging opportunity, you are invited to join our efforts in building a best-in-class development engineering and operations team aligned with AWS\' commitment to customer satisfaction and continual innovation.

Responsibilities

• Collaborate with technology leaders to enhance day-to-day operations and ensure improvements in availability, reliability, latency, performance, and efficiency of the ESC.
• Lead and contribute to the launch of the ESC in 2025, working with global AWS teams.
• Build and guide operations and development teams delivering high-availability AWS services for EU customers (EC2, S3, Dynamo, Lambda, Bedrock).
• Maintain day-to-day operations, improve procedures, documentation, and tools; act as the go-to person for keeping systems running efficiently.
• Participate in on-call rotations to resolve incidents occurring out-of-hours.

Qualifications

• Minimum: This role requires you to be a national of an EU member state; bachelor\'s degree in computer science (or related IT discipline) or equivalent industry experience; knowledge or experience troubleshooting Linux and networking issues and ensuring performance, reliability, and availability of software systems.
• Preferred: Ability to read scripts or code with comments; ability to execute SOPs and follow operational best practices; experience operating services in AWS or other cloud systems; experience with Infrastructure as Code (e.g., CDK, CloudFormation, Puppet, Chef, Ansible); experience operating 24x7 high-availability, distributed software applications; performance tuning and monitoring frameworks (e.g., CloudWatch, Datadog, Grafana, Elastic).

Eligibility

• Fluency in written and spoken English is required.
• Candidate must be a national of an EU member state and residing in the EU to operate the AWS European Sovereign Cloud.
• Amazon will provide relocation support for successful applicants relocating within the European Union.
• Employees will participate in an on-call rota.

About the team

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all preferred qualifications, we encourage you to apply. We value your passion to discover, invent, simplify and build. We are committed to an inclusive culture with initiatives and resources that support collaboration and growth.

Benefits & Culture

• Work / Life Balance: We value flexibility as part of our working culture.
• Inclusive Team Culture: Curiosity and connection; affinity groups and inclusion events.
• Mentorship & Career Growth: Ongoing knowledge-sharing and resources to develop professionally.
• Equal Opportunity: Amazon is an equal opportunities employer. Recruitment decisions are based on experience and skills. We value privacy and data protection; please refer to our Privacy Notice for details.

GRUNDQUALIFIKATIONEN

• This role requires you to be a national of an EU member state
• Bachelor\'s degree in computer science (or related IT discipline) or equivalent industry experience
• Knowledge or experience troubleshooting with Linux and networking issues, addressing performance, reliability, and availability concerns

BEVORZUGTE QUALIFIKATIONEN

• Able to read scripts or code with comments to understand operation
• Able to execute SOPs and follow operational best practices
• Knowledge or experience operating services in AWS or other cloud systems; Infrastructure as Code (CDK, CloudFormation, Puppet, Chef, Ansible, or similar)
• Experience operating 24x7 high-availability, distributed applications; performance tuning and monitoring (CloudWatch, Datadog, Grafana, Elastic, or similar)

Note: If you have a disability and need workplace accommodation during the application or hiring process, please contact the Recruiting Partner.

Support Engineer Managed Operations mwd • Hamburg, DE