Study Site Services Specialist - Germany (m / f / d)

WCG Clinical; Frankfurt; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading clinical research organization is seeking a Study Site Services Specialist in Frankfurt. The role involves managing clinical trial services, engaging with study teams, and ensuring effective recruitment strategies. Candidates must have a bachelor’s degree and experience in project management or sales within healthcare. Proficiency in German and English is essential.

Qualifikationen

• Minimum 2 years in project management or sales within healthcare.
• Proficient in written and spoken German and English.
• Excellent communication and presentation skills.

Aufgaben

• Engage sites and communicate services to sponsors and investigators.
• Manage Clinical Research Coordinators and outreach programs.
• Ensure timely updates on program results and compliance.

Kenntnisse

Project management

Sales experience in healthcare

German language proficiency

English language proficiency

Problem solving

Team building

Ausbildung

Bachelor’s degree in sciences, marketing, or business

Tools

Microsoft Office

Jobbeschreibung

JOB SUMMARY

The Study Site Services Specialist (internally known as the Country Manager) is responsible for adapting, adjusting and managing the execution of services with a focus on delivery through strategic recruitment and retention. A primary goal of this role in relation to recruitment strategies is to confirm and verify each step of the recruitment and retention strategy at each pivot point, ensuring our services consistently align with the study goals. This includes understanding each assigned site’s current and projected contribution rates, allowing sponsors to make informed decisions, thereby effectively de-risking the study and accelerating timelines. This role also includes the placement and management of qualified medical staff (Clinical Research Coordinators) in healthcare organizations (HCOs) participating in clinical trials within their respective country(ies).

EDUCATION REQUIREMENTS

Bachelor’s degree in the sciences, marketing, or business; or equivalent education / relevant experience.

QUALIFICATIONS / EXPERIENCE

• At least 2 years of project management or sales experience within the healthcare industry (medical device, pharmaceutical, managed care, etc.), clinical trial recruitment and / or other similar service experience.
• Native German speaker highly preferred. Proficiency in German and English language skills, both written and spoken required.
• Outstanding written, verbal, and presentation skills with the ability to influence and gain the confidence of all levels of management, both internally and externally.
• Excellent problem solving, planning, organizational, reporting and management skills with the ability to utilize current technology and tools to enhance the effectiveness of deliverables and services.
• Proven team building and experience in implementing complex deliverables and drives continuous process improvement within projects.
• Proficiency in Microsoft applications (Word, Excel, MS Office) and IT affinity.
• Excellent time management skills and multi-tasking abilities to work with varying levels of resources to ensure delivery of expectations in a fast-paced environment, with willingness and enthusiasm for hands-on completion of tasks.

ESSENTIAL DUTIES / RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required.

• Site Engagement: Presents services to local Clinical Research Associates (CRAs), Sponsors and Study Sites; prioritize clear communication that reinforces the value statement to sites and through services, including Clinical Research Coordinators (CRCs); utilize targeted approaches per the determined recruitment and retention strategy set forth by the sponsor and fitted to each site; reinforce relationship building with Study Site Investigators and Study Site Team; assess site needs within objective of determined recruitment and retention strategy; management of implementation of applicable contracts with HCOs; communicate in alignment with the service value messaging through all communications (email and calls); locates and provides training of study personnel (Clinical Research Coordinators).
• Program Support: Management of study personnel (Clinical Research Coordinators) and referral and community outreach programs; manages Clinical Research Coordinator’s working hours and approves invoices; follows up with Study Site Team regarding current initiatives and offers alternative services / solutions where applicable; provides overall support to ensure program success (weekly client and site updates); reports program results to Project Managers; based on the volume of services within the Countries assigned to their remit, may lead contracted individuals to support the administrative work.
• Reporting: Timely and accurate updates to internal tracker(s); attend regular internal calls as scheduled by the manager or Project Manager for assigned programs; may assist in presenting status reports to clients / sites and management.
• Compliance: The duties of this position are carried out in accordance with WCG’s Standard Operating Procedures and methodologies, Good Clinical Practice, European General Data Protection regulations and local country anti kick-back anti-bribery regulations.
• Other duties as assigned by supervisor; these may, on occasion, be unrelated to the position described here; attendance and punctuality are essential functions of the position.

TRAVEL REQUIREMENTS

0% – 5%

5% - 10%

10% - 20%

20% - 50%

PHYSICAL AND SENSORY REQUIREMENTS

The physical and sensory requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be offered to individuals with disabilities to assist in performing the essential functions of the position. Work activities involve light to moderate physical effort (for example, sitting in one place for extended periods of time, standing, walking, bending, lifting lightweight objects, intermittent to sustained periods of keyboarding). Majority of time is spent in a seated position with frequent opportunity to move about at will. Activities require a variety of easy muscle movements. Work activities involve a frequent need to concentrate on a variety of sensory inputs for moderate to lengthy durations at a time requiring diligence and attention to interpret effectively. There will be a need to attend to single or simultaneous tasks where accuracy of details is important. The need for detailed and precise work is high.

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