Student Experience Coordinator (m / w / d)

CODE Education GmbH; Berlin; Vor Ort; EUR 39.000; Vollzeit

Zusammenfassung

An innovative private university in Berlin seeks a dedicated Student Experience team member to support students in their academic journey. This role involves providing assistance, coordinating events, and fostering community connections while ensuring effective communication. The ideal candidate will have 1 to 3 years of relevant experience, excellent interpersonal skills, and proficiency in both English and German. This is a full-time position with a competitive salary and various employee benefits, including professional development opportunities.

Leistungen

25 days of annual leave

BVG ticket benefit

Access to Masterplan learning platform

Mental wellbeing sessions

Flexible hours and remote work options

Qualifikationen

• 1 to 3 years of experience in student support or event coordination.
• Fluent in English (C1) and proficient in German (B2 or higher).
• Strong organisational and time-management skills.

Aufgaben

• Provide support to students via Slack, email, and in-person.
• Coordinate and support career-related events and activities.
• Collect feedback to improve the student experience.

Kenntnisse

Organisational skills

Interpersonal skills

Problem-solving

Empathy

Communication

Ausbildung

Bachelor’s Degree or equivalent

Tools

Google Workspace

Notion

Slack

Jobbeschreibung

About the Role

Mission

The mission of the Student Experience team is to design, develop, and deliver impactful initiatives that enrich every aspect of students’ academic journey. We foster meaningful connections, empower students to grow personally and professionally, and ensure they remain engaged with CODE’s community long after graduation.

We do this across five pillars of student support:

Student Support & Communication, Academic Success, Career Success & Personal Growth, Alumni Affairs & Lifelong Engagement, and Community & Wellbeing.

To organise our work, each Student Experience team member contributes to all Student Experience pillars while focusing on one phase of the student journey — Entry & Community, Learning & Growth, or Career & Connection.

These focus areas ensure that the team thoughtfully shapes, drives, and supports the full lifecycle of the student experience while maintaining a collaborative, generalist approach.

General Responsibilities – Within the Student Experience team

Provide initial support and guidance to students via Slack, email, and in‑person, ensuring a welcoming and solution‑oriented experience.

Support students in navigating external administrative processes by liaising with relevant local bodies (e.g., immigration offices, municipal services, health insurance providers) when appropriate.

Ensure students have access to accurate, timely, and well‑structured information by maintaining clear communication, resources, and documentation across student‑facing channels.

Design and implement student‑facing initiatives, processes, and events that enhance academic success, wellbeing, and community engagement.

Collaborate closely with faculty and other relevant stakeholders to align on student needs, share updates, and run seamless student‑facing initiatives.

Support the resolution of student concerns in a confidential, constructive, and timely manner, escalating when appropriate.

Collect feedback and contribute to evaluating and improving the student experience using insights and data from students and stakeholders.

Promote diversity, equity, inclusion, and belonging in all programs, communication, and student interactions.

Contribute to key institutional events and Student Experience team routines, supporting activities such as Orientation, Kick‑Off Week, Demo / Expo Days, and Graduation.

Focus Area

In addition to the general responsibilities, you will focus on the Entry & Community phase of the student journey, supporting students as they join and integrate into CODE.

Coordinate and support career‑related events and activities, including workshops and skill‑building sessions, mentoring programs, and professional development sessions.

Plan and organise partner and networking events such as company visits, guest lectures, and career fairs.

Maintain active alumni engagement through communication, newsletters, updates, and involvement in university events.

Support the planning of Graduation, transition preparation, and the integration of new graduates into the alumni community.

Drive initiatives that nurture long‑term connections between students, alumni, and the broader CODE community.

Requirements

Essential Requirements

1 to 3 years of experience in student support, student life, event coordination, or related roles.

Strong organisational and time‑management skills, with the ability to manage multiple tasks at once.

Excellent communication and interpersonal skills, including the ability to support students with empathy and discretion.

Ability to coordinate logistics for events, programs, or student services.

Proactive problem‑solving approach and comfort working in a dynamic environment.

Competency in using digital tools (e.g., Google Workspace, Notion, Slack).

Fluency in English (at least C1).

German proficiency (B2 or higher) is required to support students with local administrative processes and communication with external offices.

Additional requirements:

• Experience working in a university or education‑related setting.
• Bachelor’s Degree or equivalent academic experience.
• Familiarity with feedback collection and data entry / analysis.
• Exposure to DEI initiatives or experience supporting diverse communities.

What you can expect

• Permanent Contract
• Full‑time position (40 hours per week)
• Competitive base salary: EUR 39,000 gross per year, depending on experience
• Campus located in lively Neukölln—work in one of Berlin’s most dynamic neighborhoods
• Responsible role in a motivated and supportive team
• Modern work environment with flexible hours and remote work options
• Personal development opportunities and ongoing training
• 25 days of annual leave (20 statutory + 5 extra from us)
• Retirement & pension plans to help you plan for the future
• BVG ticket benefit: 5% discount plus an additional €15 monthly contribution from CODE
• Access to Masterplan learning platform for professional growth
• Summer and winter employee events for team bonding and fun
• 10 sessions per year with Nilo.Health for your mental wellbeing

About us

CODE is a private state‑recognised and accredited university of applied sciences that is embedded into the vibrant network of Berlin’s digital economy. At the core of our study programmes is a self‑directed project‑based learning concept. Together with a network of partner organisations, our goal is to provide students with practical, real‑world, and digitally‑oriented education and the ability to face the technological and social changes and challenges of tomorrow.

About Working At CODE

CODE’s atmosphere is creative and dynamic, with an international team in the heart of Berlin. We value your strengths and will support you in your professional development as well as provide fair compensation and some fun additions. Most importantly, joining CODE means being a part of a passionate team that is shaping the future of higher education. CODE aims to be a place where everyone feels able to be themselves and do their best in an inclusive and respectful working environment, and where all team members can thrive and reach their full potential. We want to attract, develop, and retain individuals with different experiences, backgrounds and perspectives – particularly people of color, LGBTQIA+ and those with disabilities. We value diverse backgrounds and believe they are integral to our growth and development as an institution.