Specialist Customer CRM Support Processes / Customer Excellence Sales

TecAlliance; Ismaning; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading automotive services provider is looking for a Specialist Customer Processes to shape the Customer Excellence Project. In this role, you will analyze requirements, translate them into actionable items for technical teams, and develop training programs. Ideal candidates have experience with CRM systems, particularly Microsoft Dynamics 365, and are fluent in both English and German. Willingness to travel up to 20% is required.

Qualifikationen

• Relevant experience in a similar role, ideally within Microsoft Dynamics 365 environment.
• Proficient in Confluence and Azure DevOps.
• Proven experience in designing and delivering CRM trainings.

Aufgaben

• Identify and analyze global requirements for Lead-to-Cash processes.
• Translate Sales requirements into actionable Product Backlog Items.
• Align stakeholders around a prioritized roadmap.

Kenntnisse

CRM systems expertise

Confluence

Azure DevOps

Fluent in English

Fluent in German

Tools

Microsoft Dynamics 365

Jobbeschreibung

Overview

TecAlliance interconnects global automotive aftermarket data and knowledge from order to invoice. With over 900 colleagues working in 140 countries, we are owned by 34 automotive companies like Bosch, Continental, Rheinmetall, and ZF. We act as an information hub and process facilitator for them, ensuring standardized processes that help clients save costs (process and indirect costs) and time through efficient processes enabled by our software.

Join a small, agile European team with global responsibility for shaping and optimizing our Digital Sales Processes. In this role, you’ll be at the heart of the Customer Excellence Project (CEP)—a strategic initiative that directly impacts how our sales teams engage with customers and data.

Working in close collaboration with the BizzApps team, who ensure the technical provision of our CRM system, you’ll help drive adoption, improve data quality, and enable smarter selling. Your contribution is essential—without you, the rollout of CEP would face significant delays.

Key metrics we aim to improve

• CRM User Adoption: Monthly active users, usage frequency, and tracked activities
• Data Quality: Reduction in duplicates and increase in complete data sets
• Training Engagement: Participation rates in user enablement sessions

Your role and responsibilities

• Identify and analyse global requirements for Lead-to-Cash (L2C) and Support processes across regions and product lines
• Capture and define system requirements to support these business needs
• Translate Sales requirements into actionable Product Backlog Items (PBIs) for technical teams working on ERP, CRM, and related systems
• Align stakeholders around a prioritized roadmap to ensure clarity and focus
• Develop and deliver training programs for end users, including “train-the-trainer” formats
• Act as a second-level contact for process and system usage-related inquiries

Your profile

• Relevant experience in a similar role, ideally within the Microsoft Dynamics 365 environment, focusing on CRM systems and Lead-to-Cash (L2C) processes
• A natural connector – open-minded and confident in working with diverse teams across departments and cultures
• Proficient in Confluence and Azure DevOps for product development and team collaboration
• Independent, reliable, and well-organized working style
• Deep expertise in developing CRM systems, ideally with D365
• Proven experience in designing and delivering CRM trainings
• Fluent in English and German
• Willingness to travel up to 20% (typically one day per week within Germany, with occasional travel across Europe; long-term travel to Asia or the Americas may be required to support global rollout activities)

Important notes

• TecAlliance can only consider candidates who are legally authorized to work in a country where we have an established legal entity and payroll system. We are currently unable to hire candidates who require relocation, visa support, or are located outside of that country. You may apply if you hold a work permit and are willing to relocate to the country.
• It is not possible to work outside of the country you are applying for. You must work from within the country listed in the job posting. You can work at any location within the borders of the listed country, unless the posting specifies a city.

The contract title of this role is Specialist Customer Processes