Social Content & Community Manager

Jellyfish; Berlin; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A creative agency in Berlin is seeking a Social Media Community Manager who is passionate about pop culture and skilled in managing online communities. You will engage audiences, pitch ideas, and monitor trends across various social platforms. The ideal candidate has 3 years of social media experience, is fluent in both German and English, and possesses strong problem-solving and time-management skills. The role is hybrid, offering flexibility in working hours and the opportunity to work remotely for up to 60% of the time.

Leistungen

Discretionary annual bonus

Flexible working hours

Paid self-development days

Qualifikationen

• 3 years experience working on social media.
• German copywriting for social media is essential.
• Experience in the entertainment industry is advantageous.

Aufgaben

• Manage audience engagement on social platforms.
• Pitch and produce community-led ideas.
• Report feedback from users and elevate sensitive issues.

Kenntnisse

Social media knowledge

Fluent in German

Fluent in English

Time-management skills

Problem-solving skills

Tools

Sprinklr

Sprout

Jobbeschreibung

Job Description

We are looking for someone with strong knowledge across all social media platforms especially Instagram and TikTok as well as a good understanding of how brands can use social media to engage audiences online. Passion for pop and internet culture is a must.

The role will be part remote and part based in our Berlin office in Germany with some occasional evening and weekend work when required. For this role you must be fluent in both German and English.

Responsibilities

• Work alongside the Creative Social team to ensure our Community Management delivery is always in line with our clients social media objectives.
• Manage active audience engagement on one / several social platforms getting involved in relevant conversations with a view to increasing engagement encouraging interaction and creating communities.
• Proactively pitch and produce community led reactive ideas to the client.
• Daily monitoring of off handle creator and talent channels to support timely engagement opportunities.
• Report feedback from users and elevate sensitive issues in a timely manner.
• Measure and capture key data trends sentiments and reactions to content messaging formats across all communities.
• Adhere to a consistent tone of voice and provide recommendations for improvement.
• Ensure all client SLAs are met.

Qualifications

• 3 years experience working on social media.
• Fluent in English and German (MUST).
• German copywriting for social media and ability to understand and adopt the clients tone of voice.
• Experience in the entertainment industry.
• Strong knowledge across all social media platforms – Meta (Facebook, Instagram), X, TikTok, YouTube – and always up to date with the new trends / behaviours on social media to start identifying reactive opportunities for our clients.
• Understanding of social audiences and fandoms – able to adapt to different brand languages and personalities.
• Strong spelling and grammar skills – native German speaker able to speak to online communities. Working English language proficiency also required.
• Knowledge of Community Management tools such as Sprinklr and Sprout – calm under pressure when live posting.
• Strong problem‑solving skills with the ability to identify when something needs to be escalated internally and manage multiple work streams and deadlines.
• Strong time‑management and organisational skills.
• Good presentation skills – confident talking to clients via email, call or in‑person.
• Basic content creation skills – understands in‑app platform editing, posting guidelines and best practices.

Additional Information

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions and empower you to tailor your work environment to suit your needs.

Reward

You're eligible to join our discretionary annual bonus scheme.

Custom Work Environment

Work remotely for up to 60% of your days and shape your day between 8am and 6:30pm with flexible working hours.

Growth Your Way

Accumulate one paid day each month (2 hours per week) for self‑development and access to Jellyfish Learn.

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Employment Type

Full‑Time

Vacancy

1