Service Technician

Briggs & Stratton; Viernheim; Vor Ort; EUR 40.000 - 65.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen spanischsprachigen Servicetechniker, der Teil eines dynamischen technischen Serviceteams wird. In dieser Rolle sind Sie der Ansprechpartner für technische Probleme und bieten Schulungen für Kunden an. Ihre Aufgaben umfassen die Lösung komplexer Anfragen, die Durchführung von Schulungen und die Unterstützung bei Garantiefällen. Wenn Sie eine Leidenschaft für Technik haben und gerne mit Menschen arbeiten, ist dies die perfekte Gelegenheit für Sie, in einem führenden Unternehmen der Branche zu wachsen.

Qualifikationen

• Mindestens drei Jahre Erfahrung in der Fehlersuche und Reparatur.
• Erfahrung in der Kunden- oder technischen Unterstützung.

Aufgaben

• Technische Problemlösungen für externe Kunden durchführen.
• Schulung und Anleitung für interne und externe Kunden anbieten.

Kenntnisse

Kommunikationsfähigkeiten

Verhandlungsfähigkeiten

Problemlösungsfähigkeiten

Mechanisches Verständnis

Technisches Wissen

Fließend in Spanisch

Ausbildung

Allgemeine Bildungsabschlüsse im technischen Bereich

Tools

Customer Relationship Management Software

Jobbeschreibung

Briggs & Stratton Germany GMbH is looking for a Spanish speaking Service Technician to join our team in the Viernheim office. This role sits within our Technical Service team and liaises directly with customers in Spain and Portugal on technical issues as well as support their colleagues.

Position Description

Performs technical service functions in the field including technical problem solving for external customers and conducts training and educational programs for internal and external customers.

Job Responsibilities

• Acts as subject matter expert in responding to and resolving a variety of product, service requests, questions and concerns of moderate complexity via telephone, mail, and in person.
• Investigates and troubleshoots matters concerning repairs or procedures to correct problems associated with electrical or mechanical systems.
• Conducts research and investigations to determine validity of warranty claims and may make warranty policy adjustments as required.
• Communicates with both internal and external partners in order to resolve inquiries.
• Assists with locating various product parts in critical situations that require expedient resolution.
• Provides guidance and training to internal customer service representatives and other staff and external customers.
• Maintains and continuously improves knowledge of principles, practices and procedures regarding company products and equipment for unique situations that require new and creative solutions.
• Enters customer contact details into Customer Relationship Management software.
• Performs other duties as assigned

Job Skills Requirements

• Good written and verbal communication skills
• Strong negotiation and problem resolution skills
• Strong interpersonal skills to deal effectively and efficiently with diverse groups of people in a dynamic environment
• Strong mechanical aptitude and technical knowledge specific to Company products
• Strong ability to convey technical information to customers and dealers in an easy to understand manner
• Fluent in Spanish and primary language used in area of responsibility and/or location

Education

General Education Degree in Technical Field

Experience Requirements

• Minimum of three years of experience in a troubleshooting and repair capacity
• Engine powered product service industry experience preferred
• Customer or technical support experience

Physical & Environmental Requirements

Briggs & Stratton, headquartered in Milwaukee, Wisconsin, provides innovative products and diverse power solutions to help people get work done. Briggs & Stratton is the world’s largest producer of engines for outdoor power equipment, and is a leading designer, manufacturer and marketer of lithium-ion battery, standby generator, energy storage system, lawn and garden, turf care and job site products through its Briggs & Stratton, Vanguard, Ferris, Simplicity, Snapper, Billy Goat, Allmand, SimpliPhi, Branco and Victa brands. Briggs & Stratton products are designed, manufactured, marketed and serviced in more than 100 countries on six continents.

About the company

Engine production averages 10 million units per year as of April 2015.