Service Delivery Manager

BCIC Swiss; Mannheim; Vor Ort; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading technology services company in Mannheim is seeking a Service Delivery Manager to oversee IT support delivery to enterprise clients. The ideal candidate has a background in IT management, with at least 5 years of experience, and is fluent in both German and English. This full-time position offers a dynamic work environment and opportunities for professional growth.

Qualifikationen

• Minimum 5 years of experience in service management or IT operations.
• Strong understanding of IT service management best practices; ITIL certification preferred.
• Fluency in German & English (B2 level).

Aufgaben

• Manage the delivery of IT support, infrastructure, and managed services to enterprise-level clients.
• Monitor daily service operations including ticket queues, SLA performance, and resource allocation.
• Oversee Incident, Problem, Change, and Release Management aligned with ITIL standards.

Kenntnisse

Service management

IT operations

Stakeholder engagement

Conflict resolution

Analytical skills

Ausbildung

Bachelor’s degree in Business, IT, Engineering, or a related discipline

Jobbeschreibung

Location, Type, Skill, Responsibilities & More

Service Delivery Manager

Location: Mannheim, Germany

Type: Full time

Hours: 8 hours per day

Description: BCIC Swiss GmbH | Best Connect International Company is looking for a "Service Delivery Manager" (full time on-site) in Germany.

KEY RESPONSIBILITIES

• Manage the delivery of IT support, infrastructure, and managed services to enterprise-level clients.
• Monitor daily service operations including ticket queues, SLA performance, and resource allocation.
• Oversee Incident, Problem, Change, and Release Management aligned with ITIL standards.
• Facilitate technical bridges for major incidents and ensure timely resolution.
• Conduct Root Cause Analysis (RCA) and implement preventive measures.
• Lead internal and customer-facing service review meetings and operational reporting.
• Collaborate with engineering teams for capacity planning, patching, upgrades, and maintenance activities.
• Ensure cybersecurity compliance, system availability, and performance targets are achieved.
• Manage customer onboarding and service transition processes.
• Identify service improvement opportunities and drive optimization initiatives.
• Coordinate with cross-functional teams (Operations, Support, Engineering, QA) to ensure seamless service delivery.

QUALIFICATIONS & SKILLS

• Bachelor’s degree in Business, IT, Engineering, or a related discipline.
• Minimum 5 years of experience in service management or IT operations.
• Strong understanding of IT service management best practices; ITIL certification preferred.
• Excellent communication, stakeholder engagement, and conflict‑resolution abilities.
• Capable of managing multiple clients and priorities in a fast‑paced environment.
• Strong analytical, documentation, and reporting skills.

REQUIREMENTS

• Valid work permit in Germany.
• Fluency in German & English (B2 level).
• Hands‑on experience in IT Service Management / ITIL / ITSM.
• Strong customer and stakeholder management competency.

Salary - Negotiable

Send your CV to: [e-mail]

Apply Now!